Araceli Torres
Montebello,CA
Summary
Compassionate Mortuary Office Specialist with a proven track record at Rose Hills Memorial Park & Mortuary. Skilled in managing sensitive communications and maintaining meticulous records. Recognized for fostering emotional support for families while ensuring compliance with regulations. Bilingual in Spanish, combining professionalism with empathy to enhance client experiences.
Overview
11
11
years of professional experience
Work History
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
Whittier, USA
07.2022 - Current
- Serve as a compassionate first point of contact for families and visitors, handling sensitive situations with empathy and professionalism.
- Manage a high volume of inbound calls and emails, maintaining exceptional etiquette and efficiency in communication.
- Coordinate daily front office operations, including appointment scheduling, document preparation, and accurate record-keeping.
- Support grieving families throughout the arrangement process, ensuring their emotional needs are met with dignity and care.
- Work closely with medical professionals to obtain necessary documentation and signatures for death certificates in a timely manner.
- Maintain up-to-date knowledge of local, state, and federal regulations related to the handling and documentation of human remains.
- Foster cultural and religious awareness through close collaboration with Hua Yuan and Alhambra locations to ensure respectful processing of death certificates.
Twitch Streamer
Twitch.com
San Francisco, USA
02.2020 - Current
- Built and maintained a professional live-streaming setup, developing content that grew a loyal subscriber base.
- Designed and executed customized promotional strategies, achieving a 94% subscriber retention rate.
- Utilized tools such as OBS and Final Cut Pro to produce high-quality video content and adapt quickly to evolving technologies.
- Showcased strong organizational, multitasking, and time management skills to maintain a consistent streaming schedule.
Front Office Receptionist
Dr. Ernest Lee Optometry
Pico Rivera, USA
03.2020 - 02.2020
- Welcomed and assisted patients, maintaining professionalism and a friendly demeanor.
- Managed confidential patient files in accordance with HIPAA regulations.
- Helped patients select eyewear while providing clear explanations of options and pricing.
- Resolved concerns quickly and effectively, ensuring a positive patient experience.
Sales Associate
Rhapsodielle
Monterey Park, USA
03.2018 - 02.2020
- Processed transactions and balanced cash drawers with accuracy and integrity.
- Delivered exceptional customer service and resolved concerns with a solutions-focused mindset.
- Contributed to visual merchandising to enhance the customer shopping experience.
- Stayed well-informed on promotions, policies, and product offerings.
Accounting Assistant
Ace Tax Prep
Pico Rivera, USA
02.2015 - 12.2017
- Provided front desk support and created a welcoming environment for clients.
- Assisted with tax preparation, document review, and data entry for individual and business clients.
- Handled multi-line phone systems and office equipment while maintaining confidentiality.
- Analyzed financial documents to assist in the preparation of accurate tax returns.
Seasonal Sales Associate
Macy's
Montebello, USA
11.2013 - 02.2015
- Handled transactions using POS systems and maintained accuracy in sales processes.
- Reorganized merchandise and assisted with inventory management.
- Resolved customer concerns professionally and courteously.
- Promoted fragrance products with detailed knowledge to enhance sales performance.
Education
Associate of Arts - Business Administration
East Los Angeles College
Monterey Park, CA06-2016
Associate of Science - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06-2016
High School Diploma -
Opportunities For Learning
Baldwin Park11-2013
Skills
- Multi-line Phone System Operation
- Appointment Scheduling & Calendar Management
- Document Preparation & Data Entry
- High Attention to Detail
- Professionalism in Sensitive Environments
- Fluent Spanish Speaker
References
Available upon request.
Timeline
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
07.2022 - Current
Front Office Receptionist
Dr. Ernest Lee Optometry
03.2020 - 02.2020
Twitch Streamer
Twitch.com
02.2020 - Current
Sales Associate
Rhapsodielle
03.2018 - 02.2020
Accounting Assistant
Ace Tax Prep
02.2015 - 12.2017
Seasonal Sales Associate
Macy's
11.2013 - 02.2015
Associate of Arts - Business Administration
East Los Angeles College
Associate of Science - Behavioral Sciences
East Los Angeles College
High School Diploma -
Opportunities For Learning
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