Araceli Vargas

· Timely and professionally address escalated resident concerns, ensuring timely resolution and resident satisfaction.

· Collaborate with collection team to proactively manage delinquency by employing a multi-faceted communication approach, which includes phone calls, email correspondence, and text messages to engage with residents and facilitate prompt payments.

· Conduct comprehensive weekly property inspections to maintain standards of readiness for market presentation ensuring home is in impeccable condition.

· Review and approve move-out inspection reports to ensure charges are accurate and fair, upholding both the rights of the resident and financial integrity of the property.

· Attend eviction court hearings as needed to represent the property management interest and uphold legal obligations.

· Complete Comparative Market Analysis (CMA) assessment for all forthcoming properties, evaluating pricing data to ensure that our listings align with current market comparables. This comprehensive approach allows us to establish competitive and accurate pricing, maximizing the appeal of our properties to potential renters.

• Marketed and sold property for clients by hosting open houses and advertising online and in print
• Developed and maintained relationships with clients through networking, postcards and cold calling
• Created and implemented marketing plans to drive sales
• Showed properties to potential buyers and other brokers at open houses and by appointment
• Create market analysis for subject property.

• Walk and inspect property daily
• Answer office multi line phones
• Process monthly invoices
• Process monthly tenant rental statements
• Prepare vendor contracts.

• Increased occupancy and lease apartments, while overseeing all onsite staff and activities
• Ensured all budgeting guidelines were followed consistently
• Prepared related weekly/monthly reports to include, but not limited to: petty cash variance, leasing, renewal, financial, market and bi-weekly payroll
• Evaluated financial performance and seasonal trends to identify and implement solutions
• Monitored resident satisfaction in person or through follow-up calls to ensure a positive living experience
• Conducted weekly meetings with staff
• Developed and maintained knowledge of the property, community and competitors
• Built and maintained a team that worked toward the property's community goals
• Motivated, directed and evaluated employees and all related personnel issues
• Managed and directed all administrative duties in accordance with company policy.

• Managed the property and the staff in the absence of the Property Manager
• Assisted the Property Manager in the hiring and orientation of new employees
• Assisted with various daily and month-end reports including posting rents, collecting delinquencies, evictions, postings invoices and lease renewals
• Responsible for accurate reporting of resident ledgers and daily deposits
• Responsible for knowing the status of vacant units and inspection of all pre-leased apartments
• Secured lease renewals to ensure the property generates.

• Assisted managing and leasing on a property with 50/70 move-ins per month as well as a smaller property with 8/15 move-ins per month
• Collect and post all monies, file evictions, process all invoices for payment
• Coordinate with maintenance to make sure apartments a ready
• Show apartments, greet and qualify potential residents.

• Processed Section 8 City of Houston Housing documents
• Received, submitted and completed work orders
• Collected and posted rent and researched account balances
• Showed apartments, negotiated and prepared leases
• Processed applications and qualified potential residents.