Araceli Vera
Green Valley,AZ
Summary
Dynamic Assistant Manager at Harkins Theatre with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in money handling and decision-making, I successfully mentored staff and improved service efficiency during peak hours, promoting a positive work environment and ensuring accurate cash management.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Harkins Theatre
06.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High School Diploma -
Pueblo High School
Tucson, AZSkills
- Customer service
- Decision-making
- Money handling
- Multitasking and organization
Timeline
Assistant Manager
Harkins Theatre
06.2012 - Current
High School Diploma -
Pueblo High School
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