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Aracelia Castillo
San Antonio,TX
Work Preference
Summary
Healthcare professional with a background in patient scheduling, front and back office support, insurance verification, and medical records management. Maintains confidentiality, communicates clearly with patients and clinical teams, and stays calm in high-volume settings while helping improve daily workflow and patient care.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant/Self employed
Private Company
Indio, CA
08.2020 - 07.2026
- Delivered personal care to clients, enhancing their independence in daily living activities.
- Facilitated social activities for clients, fostering emotional well-being and connection.
- Performed CNA duties for elderly and disabled patients.
Imaging Clerk
Eisenhower Imaging Center
Rancho Mirage, CA
12.2019 - 06.2020
- Oversaw patient imaging records for Eisenhower Imaging Center front office, ensuring accuracy and accessibility
- Scheduled radiology appointments and coordinated exam times with technologists
- Validated patient demographics and insurance information prior to imaging visits to facilitate smooth patient flow
- Scanned referrals, orders, and consent forms into electronic records
- Prepared charts and organized documents for daily imaging procedures
- Communicated scheduling changes to patients and clinical teams
- Maintained confidentiality of files in line with imaging center policies, safeguarding patient information
- Ensured that all necessary documentation was completed accurately and submitted on time.
Front and Back Office Assistant / Lead
Walsh Urology
Rancho Mirage, CA
06.2013 - 03.2019
- Checked in patients at reception, verifying their appointments and medical information.
- Verified patient insurance eligibility and copays for HMO and PPO plans.
- Obtained referrals and authorizations for patient surgeries and treatments, then sent the information to billing.
- Scheduled new patient follow-up appointments and office procedures.
- Scheduled outpatient surgeries at Eisenhower for Dr. Shandra and Dr. Walsh.
- Verified CPT and LCD codes for accuracy prior to billing submission.
- Prepared surgery packets, reviewed completed paperwork, and ordered pre-op tests needed for surgery.
- Supported providers during office procedures, ensuring patient comfort and procedural efficiency.
- Coordinated daily front and back office operations, enhancing workflow and patient service.
- Maintained compliance with HIPAA by ensuring accuracy of medical records and provider forms while translating patient pamphlets into Spanish for improved accessibility.
Patient Intake Specialist
Eisenhower Medical Center
Rancho Mirage, CA
03.2011 - 06.2012
- Scheduled and coordinated appointments for mammograms, sleep studies, and consultations in neurology, pulmonary, cardiology, and nutritional services to enhance patient access.
- Managed incoming calls, faxed documents, scanned records, and organized filing to support efficient office operations.
- Confirmed appointments via phone to ensure patient attendance and optimize scheduling.
- Preregistered patient accounts to streamline the check-in process for upcoming appointments.
Radiology Scheduler
Desert Medical Imaging
Indian Wells, CA
08.2009 - 03.2010
- Answered incoming scheduling calls for radiology services, ensuring efficient communication and timely patient appointments.
- Scheduled outpatient imaging services including CT, MRI, Ultrasound and Biopsies.
- Managed administrative tasks, including form completion, document faxing, and phone inquiries, to support smooth operations in a high-volume environment.
Radiology Scheduler / Lead
Desert Advanced Imaging
Rancho Mirage, CA
09.2001 - 08.2009
- Scheduling of PET/CT, Nucl Med, MRI, CT, Ultrasound and Interventional Procedures.
- Review all incoming Dr.'s exam orders.
- Oversaw scheduling for radiology technicians, ensuring coverage for all procedures.
- Assisted multi-medical groups by coordinating patient scheduling, managing medical results, and facilitating emergency exams.
- Supervised a Dept. of seven schedulers
- Submit for authorizations, verify for PPO, HMO, Medicare, Medi-Cal, Brokers, Workers Comp., PI Liens and PPO insurance.
- Provided front desk support by greeting patients and managing appointments.
- Managed patient flow by coordinating schedules, optimizing appointment times, and ensuring timely service delivery.
- Maintained organization of medical records within the department.
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CA06-2025
Skills
- Effective communication
- Strategic multitasking
- Team collaboration
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service/ healthcare
- Patient scheduling
- Patient observation
- Insurance verification
- Medical records
- HIPAA compliance
- Appointment coordination
- Patient communication
- Time management
- Detail-oriented
- Compassionate patient care
- Medical records management
- EMR / EHR
Skills
Bilingual (English/Spanish)
Timeline
Personal Care Assistant/Self employed
Private Company
08.2020 - 07.2026
Imaging Clerk
Eisenhower Imaging Center
12.2019 - 06.2020
Front and Back Office Assistant / Lead
Walsh Urology
06.2013 - 03.2019
Patient Intake Specialist
Eisenhower Medical Center
03.2011 - 06.2012
Radiology Scheduler
Desert Medical Imaging
08.2009 - 03.2010
Radiology Scheduler / Lead
Desert Advanced Imaging
09.2001 - 08.2009
High School Diploma -
Coachella Valley Adult School