Aracelia Madrigal
Marfa,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable employee seeking Office position. Offering excellent communication and good judgment.
Overview
35
35
years of professional experience
Work History
Sales Associate
Gift Shop At The Paisano
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
Supervisor
Pentel Of America
04.2005 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Monitored workshop work flow for over 50 employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Tracked and prepared quarterly reports of sales goals to management.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Built, managed and coached insourced and outsourced teams.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Audited and documented processes and procedures for new accounts department.
- Streamlined operations of multiple lines of business within organization.
Inspector in Quality Assurance and Quality Control
House Of Packaging, Coast Carton
05.1984 - 06.1999
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
Certified Nurse Assistant
Pico Rivera Hospital
05.1982 - 09.1987
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - Excel, Word, Power Point
Riverside University
Riverside, CANo Degree - Nursing
Rio Hondo College
Whittier, CA05.1980
High School Diploma -
El Rancho High School
Pico Rivera, CA06.1970
Skills
- Social Perceptiveness
- Cash Register Operation
- Money Handling
- Product and Service Sales
- Multitasking Strengths
- Customer Service
- Cash Handling Accuracy
- Store Opening and Closing
- Documentation and Recordkeeping
Languages
Spanish
Full Professional
Timeline
Sales Associate
Gift Shop At The Paisano
10.2022 - Current
Supervisor
Pentel Of America
04.2005 - 11.2019
Inspector in Quality Assurance and Quality Control
House Of Packaging, Coast Carton
05.1984 - 06.1999
Certified Nurse Assistant
Pico Rivera Hospital
05.1982 - 09.1987
No Degree - Excel, Word, Power Point
Riverside University
No Degree - Nursing
Rio Hondo College
High School Diploma -
El Rancho High School