Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aracelia Serrano

Abilene

Summary

Proactive and caring worker with experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference, as well as committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Preschool Teacher's Assistant

Day Nursery of Abilene
01.2024 - Current
  • Assisted in implementing age-appropriate curriculum to enhance children's learning experiences.
  • Supported classroom management by maintaining a positive and inclusive environment for diverse learners.
  • Collaborated with lead teacher to plan and organize educational activities that promote cognitive development.
  • Engaged children in interactive storytelling sessions to foster language and communication skills.
  • Monitored individual student progress, providing feedback to support developmental milestones.
  • Coordinated with parents to discuss student behavior and progress, strengthening home-school connections.
  • Trained new staff on classroom procedures and child engagement techniques, ensuring smooth transitions.
  • Enhanced learning experiences by incorporating hands-on activities and creative projects.
  • Cultivated strong partnerships with families through consistent communication about their child''s progress via emails, parent-teacher conferences, newsletters, or phone calls.
  • Assisted in maintaining accurate records of attendance, immunizations compliance status for state licensing requirements adherence.
  • Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
  • Mentored new teaching assistants joining the team by offering guidance on best practices within our specific classroom setting.

Guest Service Specialist

Mister Car Wash
08.2022 - 12.2024
  • Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
  • Trained new staff on customer service protocols and operational procedures.
  • Monitored inventory levels of supplies, ensuring availability for daily operations.
  • Implemented feedback mechanisms to enhance service quality and guest satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new team members in guest service procedures, contributing to a consistent brand experience.
  • Built strong relationships with guests, fostering loyalty and repeat business.
  • Delivered exceptional service through effective communication and active listening to guests'' needs.
  • Handled high-pressure situations with grace, maintaining professionalism at all times.
  • Handled customer complaints to satisfy and retain guests.

Team Lead Sales Associate

Aldi
02.2021 - 07.2022
  • Led team of sales associates to achieve monthly sales targets through effective training and motivation.
  • Implemented new inventory management system, enhancing stock accuracy and reducing discrepancies.
  • Developed customer service protocols that improved response times and increased customer satisfaction ratings.
  • Analyzed sales data to identify trends, informing strategic decisions for product promotions and displays.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Retail Cashier/Customer Service Cashier

Academy Sports + Outdoors
02.2019 - 03.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring accurate cash handling and reporting.
  • Assisted customers with inquiries, providing high-level service to enhance satisfaction.
  • Maintained merchandise displays, contributing to an organized shopping environment.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.

Cashier/Bagger

United Supermarkets
10.2015 - 11.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced register at end of shifts.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Implemented promotional signage, effectively driving sales for featured products.
  • Trained new cashiers on operational procedures and customer service standards.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Monitored inventory levels at checkout area, facilitating timely restocking efforts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Abilene High School
Abilene, TX
06-2018

Skills

  • Positive reinforcement
  • Special needs support
  • Health and safety
  • Strong work ethic and dependable
  • Communicating with parents and teachers
  • Cash handling
  • Telephone etiquette
  • Quality assurance
  • Customer relations
  • Sales
  • Critical thinking
  • Problem resolution
  • Teamwork
  • Adaptability

Certification

CPR Certification

NRCPT

Food Handlers

Timeline

Preschool Teacher's Assistant

Day Nursery of Abilene
01.2024 - Current

Guest Service Specialist

Mister Car Wash
08.2022 - 12.2024

Team Lead Sales Associate

Aldi
02.2021 - 07.2022

Retail Cashier/Customer Service Cashier

Academy Sports + Outdoors
02.2019 - 03.2021

Cashier/Bagger

United Supermarkets
10.2015 - 11.2017

Abilene High School

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