Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aracelis Gonzalez

Cape Coral,FL

Summary

Dynamic professional with a proven track record at Popeyes, enhancing customer satisfaction and streamlining operations. Excelled in payment processing and complaint resolution, demonstrating exceptional empathy and efficiency. Recognized for innovative solutions and a commitment to excellence, significantly contributing to team success and operational improvements. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

18
18
years of professional experience

Work History

Cashier

Popeyes
Cape Coral, FL
11.2024 - Current
  • Offered customers carry-out service at completion of transaction.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Issued receipts, refunds, credits or change due to customers.
  • Collected payments and provided accurate change.
  • Ensured compliance with all safety regulations within the store environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Distribution

Ignacio Aramonte
Camagüey, Cape Coral
09.2012 - 10.2024
  • Proofread documents prior to distribution to ensure accuracy.
  • Created informational brochures for distribution to customers.
  • Proofread documents for accuracy prior to distribution.
  • Ensured timely collection, storage, and distribution of products.
  • Oversaw receiving, handling, storage, shipping, and distribution operations.

Administer

El Juguito
Camagüey, Cuba
05.2007 - 08.2011
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.

Education

BBA - Accounting Technician

Escuela De Economia
Camagüey, Cuba
02-2014

BBA - Gastronomy And Commerce Technician

Cañete Ramos
Camagüey, Cuba
02-2007

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Scanner operations
  • Complaint resolution
  • Cash register operation
  • Empathy and patience
  • Customer assistance
  • Merchandise restocking
  • Retail merchandising
  • Payment processing
  • Payment collection
  • Time management skills
  • Complex Problem-solving

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Cashier

Popeyes
11.2024 - Current

Distribution

Ignacio Aramonte
09.2012 - 10.2024

Administer

El Juguito
05.2007 - 08.2011

BBA - Accounting Technician

Escuela De Economia

BBA - Gastronomy And Commerce Technician

Cañete Ramos

Similar Profiles

CREATE PROFILE
Aracelis Gonzalez