ARACELIS MARTE
Williamsville,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Delivery Driver
Associated Couriers
Buffalo , NY
2024.01 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
America Home care Inc
Buffalo, NY
05.2023 - 12.2025
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
Sales Agent
United Health Care
Buffalo, NY
12.2015 - 04.2022
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Some College (No Degree) -
Uteci
Dominican RepublicSkills
- Related Skills:
- Sales
- Teambuilding & Supervision Records Management
- Policies & Procedures Manuals Meeting & Event Planning
- Report & Document Preparation Inventory
- Spreadsheet & Database Creation Expense Reduction
- Accounts Payable / Receivable
- Customer Assistance
- Business Development
- Client Relations
- Offering Sales Support
- Sales Strategies
- Detecting Customers
- Relationship Selling
- Product and Service Knowledge
- Sales Closing
- Customer Retention Abilities
- Customer Needs Assessment
Languages
- Oral/written communication and interpersonal skills. Bi-lingual in English and Spanish.
Languages
Spanish
Professional
Timeline
Pharmacy Delivery Driver
Associated Couriers
2024.01 - Current
Customer Service Representative
America Home care Inc
05.2023 - 12.2025
Sales Agent
United Health Care
12.2015 - 04.2022
Some College (No Degree) -
Uteci
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