Aracelis Ortiz
Countryside,IL
Summary
Caring, genuine, and always delivering a patient experience. I'm ready to join a team who is professional, fun and ready to take care of our patients! Outstanding work culture is expected and will be delivered. Highly knowledgeable Registrar with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registrar position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospital Registrar
Loyola Medicine
03.2023 - Current
- Improved patient registration accuracy by implementing a thorough verification process.
- Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
- Assisted in meeting compliance requirements by consistently adhering to medical documentation standards and procedures.
- Increased efficiency in the admissions process by collaborating with multidisciplinary teams such as nursing, billing, and medical records staff.
- Provided exceptional customer service, addressing patient concerns and answering inquiries professionally and promptly.
- Contributed to patient satisfaction by creating a welcoming environment at the reception area and providing clear directions for appointments or tests.
- Demonstrated adaptability in handling diverse patient needs, accommodating language barriers or special requests whenever necessary.
- Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
- Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
- Organized appointment schedules for various departments within the hospital, ensuring optimal utilization of clinical resources.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
Sales Associate
Nordstrom
05.2021 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Full Time Assistant Office Manager
Naperville Vision Care
07.2012 - 03.2021
- Key Holder - Open and close of Dr
- Office
- Primary use of MAC OS
- Scheduling appointments / Referrals
- Triaging phone calls
- Authorizing vision and medical benefits
- Submitting to insurance companies
- Order and stocking of office supplies, drops, contact solutions, etc
- Facilitate contact lens trainings
- Dispensing of glasses and contacts
- Engage patients in selection of eyewear
- Perform adjustments and repairs of glasses
- Meeting with representatives from different companies to learn about new frames, contact lenses, ophthalmic drops, masks, etc for dry eye treatments
- HIPPA, OSHA compliant
- Responsible for maintaining and strengthening client-relationship
- Ensure customer orders are filled
- EHR- Practice Director and Revolution
- Pre-test patient for Doctor
- Zeiss I-Profiler Refractor, tenomotor, OCT and Fundus Photos
- Lensometry
- Administering dilation and anesthetic drops
- Attend to patient needs when need to be checked in or out of office
- Check in and check out patients to Follow protocols for Covid-19.
Education
Pursuing business management (online classes) -
COD (College of Dupage)
Skills
- Customer service
- Sales
- Maintain long term patient relationships
- Team management
- Problem solver
- EPIC experienced
- Coordinate Insurance benefits
- Proficient in MAC OS
- Proficient in Microsoft Office
- Perform administrative duties
- Multitasking
- Detail oriented
- Professional and Passionate
- Fluent in English/ Spanish
- Insurance Verification
- Patient Registration
- Patient Scheduling
- Hospital Procedures
- Time Management
- Goal Setting
Certification
CPO-Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Hospital Registrar
Loyola Medicine
03.2023 - Current
Sales Associate
Nordstrom
05.2021 - 01.2023
Full Time Assistant Office Manager
Naperville Vision Care
07.2012 - 03.2021
Pursuing business management (online classes) -
COD (College of Dupage)