Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aracely Arreguin

Houston,TX

Summary

Dynamic and detail-oriented Front Desk Receptionist with proven expertise at Bee Busy Wellness Center, enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in insurance verification and adept at managing high call volumes, I foster seamless communication between patients and healthcare providers, ensuring optimal care and efficient operations.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Bee Busy Wellness Center
06.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Collected payment
  • Open and closed office
  • open and close register/ log money collected at end of clinic

Front Desk Receptionist

Gulf Coast Urology
10.2022 - 06.2023
  • Scheduled, coordinated and confirmed appointments
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • open and closed office
  • logged money collected at end of clinic hurs

Referral Coordinator

Center Well
12.2021 - 06.2022
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
  • Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
  • Worked with patients to schedule tests and procedures.
  • Participated in team meetings where best practices were shared leading to strengthened internal processes.
  • obtained verification via availity or via phone

Referral Coordinator

Clear Lake Specialties
10.2020 - 08.2021
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Strengthened communication channels within the organization through regular updates on referred patients'' progress.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • got elagibility via availity, insurance portal andvia phone

Education

Certificate - Cosmetology

Paul Mitchell The School
20807 Gulf Fwy
02-2025

High School Diploma -

J Frank Dobie
10220 Blackhawk Blvd
05-2017

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • Appointment scheduling
  • File organization
  • Front office management
  • Sensitive information handling
  • Insurance verification
  • Medical terminology
  • Follow-up coordination
  • Notetaking and documentation

Languages

Spanish

Timeline

Front Desk Receptionist

Bee Busy Wellness Center
06.2023 - 02.2024

Front Desk Receptionist

Gulf Coast Urology
10.2022 - 06.2023

Referral Coordinator

Center Well
12.2021 - 06.2022

Referral Coordinator

Clear Lake Specialties
10.2020 - 08.2021

Certificate - Cosmetology

Paul Mitchell The School

High School Diploma -

J Frank Dobie

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Aracely Arreguin