Aracely Camarena
Bay Point
Summary
Highly-motivated clerk with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Clerk - Experienced Level
Employment & Human Services
Concord, California
04.2024 - Current
- Answering phone calls and assist clients with general application inquiries and information
- Direct and transfer calls to the assigned worker or unit based on the client's program needs.
- Conduct application clearances using statewide systems (MEDS and CalSAWS).
- Register and process applications and referrals for Medical, CalFresh, LIS, SSI, and Covered California through CalSAWS.
- Review and reassign Medical applications to the correct buckets.
- Cross-trained to assist clients with completing Medi-Cal, CalFresh, and Cash Aid applications over the phone and provide support to other units as needed.
- Train and assist new employees with workflow, procedures, and system navigation.
Cashier
Whole Foods Market Inc
Walnut Creek, California
04.2023 - 04.2024
- Greet customers warmly, and assist them with their purchases in a friendly and courteous manner.
- Process payments using various methods, including cash, credit cards, and mobile payments.
- Answer customer inquiries and provide information about products, promotions, and store policies.
- Maintain a clean and organized checkout area, including keeping counters free of clutter, restocking bags, and receipt paper, and ensuring compliance with safety and sanitation standards.
- Resolving customer issues and complaints promptly and courteously to ensure a positive shopping experience.
Associate
Safeway
Concord, California
10.2020 - 11.2022
- Demonstrated a strong commitment to customer satisfaction, teamwork, and adherence to company policies and procedures across all departments including cashier, bakery, pharmacy, and DUG (Online and Curbside Pickup Orders).
- As a front-end cashier, my responsibilities included greeting customers, scanning and bagging items accurately and efficiently, and providing excellent customer service throughout the checkout process.
- As a bakery clerk, my responsibilities included preparing and packing items, stocking shelves and displays, assisting customers with their bakery orders, and maintaining cleanliness and organization in the bakery area.
- As a pharmacy clerk, my responsibilities included providing friendly customer service and assisting with prescription processing and filling.
- As a DUG shopper, I completed orders within a specificd timeframe to ensure timely pickup for customers, ensuring that all items were selected according to customer specifications and preferences.
Receptionist
Jimenez Landscaping
Concord, California
01.2018 - 09.2020
- Greeting and assisting clients in person and over the phone.
- Managing income and outgoing correspondence.
- Scheduling appointments and meetings.
- Maintaining office supplies and equipment.
- Assisting with administrative tasks such as data entry and filing.
- Maintaining cleanliness and organization in the reception area and office.
- Handling customer inquiries and resolving complaints in a professional manner
Education
Diablo Valley College
Pleasant Hill, CASkills
- Strong organizational skills and attention to detail
- Proficient with MEDS and CalSAWS (Statewide Systems)
- Experience with filing, data entry, and office equipment
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Excellent customer service skills
- Able to train and guide new staff efficiently
Timeline
Clerk - Experienced Level
Employment & Human Services
04.2024 - Current
Cashier
Whole Foods Market Inc
04.2023 - 04.2024
Associate
Safeway
10.2020 - 11.2022
Receptionist
Jimenez Landscaping
01.2018 - 09.2020
Diablo Valley College