Aracely Cruz
Summary
Dedicated and professional Administrative Assistant with extensive experience in a variety of office administration tasks. Demonstrates the ability to perform effectively under pressure and collaborate effectively within a team. Proven track record in managing phone communications, providing information to patients, and serving as a liaison between departments. Committed to delivering exceptional customer service, adept at multitasking, and proficient in time management. Focused on ensuring every patient has a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
New Dimensions Day Treatment Centers
Spring, Texas
04.2024 - Current
- Conduct admission screenings for prospective patients, ensuring documentation reflects the appropriate level of care required.
- Maintain updated facility services.
- Process and verify admission paperwork and signatures prior to patient admission.
- Collaborate closely with staff, patients, and family members to coordinate admission dates.
- Maintain a comprehensive understanding of federal and state regulations.
- Oversee all tours, admission screenings, and initial inquiries to facilitate a seamless admission process.
- Conduct audits for accuracy.
- Verify insurance benefits.
Billing Specialist
New Dimensions Treatment Centers
Houston, Texas
10.2016 - 02.2019
- Process Insurance Claims efficiently.
- Ensure Claim are accurate and complete.
- Manage appeals and track insurance claims.
- Address patient inquiries regarding claims and payment plans.
- Correct discrepancies in statements and payments.
- Conduct audits for accuracy.
- Perform collection calls.
Health Information Management
Baywood Crossing Nursing and Rehab
Pasadena, Texas
10.2013 - 09.2015
- Thinning and auditing records.
- Closes and files discharged resident medical charts Maintain charts for all incoming and discharging patients.
- Auditing nursing charts and forms to comply with HIPPA regulations.
- Execute release of information to all designated plans of discharge to healthcare facility.
- Reviews charts of discharged residents for deficient information and ensures compliance for correction of deficient documentation.
- Files resident medical information in the resident chart in a chronological way.
- Assures that each section of the resident’s record is neat, organized, and readable format.
Education
High School Diploma - undefined
Sam Rayburn High School
Certified Medical Assistant - undefined
Sanford Brown Institute
Skills
- Detail oriented
- Results-driven
- Professional demeanor
- Strong analytical skills
- Collaborative team player
- Proactive initiative-taker
- Insurance eligibility verification
- Bilingual in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
New Dimensions Day Treatment Centers
04.2024 - Current
Billing Specialist
New Dimensions Treatment Centers
10.2016 - 02.2019
Health Information Management
Baywood Crossing Nursing and Rehab
10.2013 - 09.2015
High School Diploma - undefined
Sam Rayburn High School
Certified Medical Assistant - undefined
Sanford Brown Institute