Aracely Deliphose
Houston,TX
Summary
Accomplished financial professional with a proven track record, excelling in relationship building and branch operations. Demonstrated expertise in enhancing customer satisfaction and service, backed by fluency in Spanish. Achieved significant improvements in client loyalty and branch performance through strategic cross-selling and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker II
MidFirst Bank
11.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Banking Specialist IV
Amerant Bank
06.2023 - 11.2024
- Initiated cross-selling strategies that significantly increased uptake of additional banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Relationship Banker II
Regions Bank
02.2020 - 06.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
Financial Advisor
BBVA Compass
04.2019 - 02.2020
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Provided customers with additional information regarding account services.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
Sales & Service Advisor
BBVA Compass
08.2017 - 04.2019
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Implemented successful sales strategies to identify new leads and expand market presence.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Branch Associate Teller
BBVA Compass
08.2016 - 08.2017
- Delivered exceptional service through timely response to client inquiries, addressing their financial needs, and offering suitable solutions.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Ensured smooth daily operations by maintaining accurate transaction records, cash drawer balances, and compliance with banking regulations.
- Contributed to branch growth by identifying opportunities for expanding existing client relationships through referrals or additional product offerings.
Education
Lone Star College
Houston, TXSkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Spanish fluency
Certification
- Notary Public License - Texas Secretary of State or equivalent authority.
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker II
MidFirst Bank
11.2024 - Current
Banking Specialist IV
Amerant Bank
06.2023 - 11.2024
Relationship Banker II
Regions Bank
02.2020 - 06.2023
Financial Advisor
BBVA Compass
04.2019 - 02.2020
Sales & Service Advisor
BBVA Compass
08.2017 - 04.2019
Branch Associate Teller
BBVA Compass
08.2016 - 08.2017
Lone Star College