Aracely Gomez
Inglewood,CA
Summary
I've been working since the age of 16 I started working at McDonalds slowly climbing up the ladder I'm currently shift leader its taught me to Handle team needs with forward-thinking strategies and strong focus on daily requirements. To be a well-coordinated planner successful at coordinating schedules and workflows to meet business demands.ive gained lots from this position for example strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Be Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Although I say McDonalds was my first job I believe being a older sister was the first being a helper to my mother to help cook have the house clean do the laundry and take care of my two younger brothers its taught me how to care for infants while having another child to car for. All this inspired me to pursue babysitting. It's showed me to be experienced with creating safe and engaging environment for children. Use effective communication to interact with both children and parents, ensuring clear understanding of expectations. To manage multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Shiftlead
McDonald's
Hawthorne
11.2020 - Current
- Supervised team members during shifts to ensure exceptional customer service and operational efficiency.
- Trained new employees on food preparation standards and safety protocols, enhancing team performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented procedures that improved speed of service during peak hours, increasing overall customer satisfaction.
- Facilitated communication between front-line staff and management to address operational challenges effectively.
- Developed scheduling strategies that optimized labor costs while meeting staffing needs during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Babysitter
Sittercity
08.2024 - 06.2025
- Supervised team members during shifts to ensure exceptional customer service and operational efficiency.
- Trained new employees on food preparation standards and safety protocols, enhancing team performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented procedures that improved speed of service during peak hours, increasing overall customer satisfaction.
- Facilitated communication between front-line staff and management to address operational challenges effectively.
- Developed scheduling strategies that optimized labor costs while meeting staffing needs during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Highsch -
Lennox Mathematics Science Technology Academy
Inglewood, CA06.2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Rules enforcement
- Coaching and mentoring
- Relationship management
- Daily reporting
- Knowledge sharing
- Decision-making capacity
- Positive attitude
- Problem-solving
- Creative problem solving
- Daily workflows
- Flexible schedule
- Patience and empathy
- Time management
- Reliability
- Following directions
- Reliability and punctuality
- Child supervision
- Attention to detail
- Adaptability and resilience
- Housekeeping
- School-age children experience
- Light housekeeping
- Licensed driver
- Diaper changing proficiency
- Transportation arrangements
- Safe driving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Babysitter
Sittercity
08.2024 - 06.2025
Shiftlead
McDonald's
11.2020 - Current
Highsch -
Lennox Mathematics Science Technology Academy