Aracely Guerrero
San Diego,CA
Summary
I am seeking to obtain a qualifying position that
will utilize my skills and knowledge. I am eager to contribute my experience that is needed to excel in this position. Highly motivated in sales and customer relations. well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Skilled in leadership functions such as training and mentoring new associates.
Overview
11
11
years of professional experience
Work History
Merchandising Specialist
Keurig Dr Pepper, Inc.
San Diego, CA
10.2020 - 07.2023
- Developed and implemented merchandising strategies to maximize product sales.
- Created visual displays for store shelves, counters, and windows to attract customers.
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Assisted customers with selecting appropriate products based on their needs.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers/ Receivers
- Developed effective relationships with suppliers
Customer Service Representative
Target
San Diego, CA
02.2019 - 10.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Photographer
Lifetouch Portrait Studios
San Diego, CA
08.2014 - 07.2018
- Create portfolios for clients to showcase work.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Photographed special events, parties, and portraits.
- Explained price and package details to customers.
- Answering and returning phone messages. Accurately prepare, process, and deliver money bags to the office.
- Cash handling.
- Upselling our best packages to reach everyday sales for the day.
Produce Team Lead
Smart & Final, Extra!
San Diego , CA
01.2015 - 05.2018
- Developed strategies to ensure efficient and effective product rotation.
- Directed and supervised team members in the stocking of produce products.
- Created weekly work schedules for the department staff.
- Monitored stock levels, ordered additional items as needed, and tracked inventory.
- Ensured that all products were labeled properly with accurate pricing information.
- Maintained a clean and organized department by sweeping, mopping, and restocking shelves.
- Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
- Assisted customers with locating specific items within the store as well as providing advice on product selection.
- Provided feedback to management about customer complaints or suggestions for improvement in the Produce Department.
- Implemented new processes or procedures when necessary to increase productivity or efficiency in the department.
- Reviewed sales data from previous weeks in order to plan promotional activities for upcoming weeks.
Warehouse Lead
SeaWorld Parks & Resorts
San Diego, CA
03.2012 - 07.2014
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Education
Some College (No Degree) - Retail Business
Cerritos College
Cerritos, CA01-2016
High School Diploma -
Mount Miguel High School
Spring Valley06-2011
Skills
- Stock control
- Merchandising operations
- Sales Reporting
- Reading planograms
- Promotional planning
- Pricing and shelf labeling
- Merchandise planning
- Merchandising displays
- Sales Techniques
- Retail knowledge
- Active listener
- Reliable
- Friendly and outgoing
Languages
Spanish
Professional
Timeline
Merchandising Specialist
Keurig Dr Pepper, Inc.
10.2020 - 07.2023
Customer Service Representative
Target
02.2019 - 10.2020
Produce Team Lead
Smart & Final, Extra!
01.2015 - 05.2018
Photographer
Lifetouch Portrait Studios
08.2014 - 07.2018
Warehouse Lead
SeaWorld Parks & Resorts
03.2012 - 07.2014
Some College (No Degree) - Retail Business
Cerritos College
High School Diploma -
Mount Miguel High School