Aracely Marie Hernandez
Escondido,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
United oil company
Escondido, CA
10.2024 - Current
- Assisted customers with locating merchandise within the store.
- Processed credit card transactions accurately and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved customer complaints in a professional
Assistant Office Manager
Wickline Bedding
Escondido, California
08.2015 - 01.2020
- Maintained impeccable office organization to support efficiency, professionalism and performance
- Resolved customer complaints or answered customers' questions.
- Performed additional tasks assigned by senior management staff.
- Processed invoices from vendors in an accurate and timely manner.
- Daily cash deposits and credit card payments
- Daily delivery route for driver
- Organized pick up for containers for out of country delivery
Account Manager
Veros Credit
Escondido, CA
07.2009 - 06.2015
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Verified accuracy of customer information prior to initiating contact for collections.
- Received payments and posted amounts to customer accounts.
- Coordinated legal action against delinquent accounts when necessary.
Education
GED -
School of Continued Education
Santa Ana, CASkills
- Multitasking and organization
- Business Communication
- Positive and professional
- FDCPA knowledge
- Bilingual Spanish/English
- Computer Skilled
- Bilingual Spanish
Timeline
Customer Service Cashier
United oil company
10.2024 - Current
Assistant Office Manager
Wickline Bedding
08.2015 - 01.2020
Account Manager
Veros Credit
07.2009 - 06.2015
GED -
School of Continued Education
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