Aracely Martinez
Plainview,Texas
Summary
Professional with a strong background in assistant community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting the evolving needs of the community.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Atlantic Housing
05.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, and rent collection.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Bilingual Tax Preparer
Jackson Hewitt Tax Svc (G&A Diversified)
07.2020 - 04.2024
- Strengthened internal processes by implementing quality control measures during each stage of the tax preparation process.
- Stayed current on tax law changes by participating in ongoing professional development opportunities, ensuring accurate return preparation.
- Streamlined workflow by implementing effective organization strategies for client files and documentation.
- Collaborated with team members to address complex tax situations, resulting in successful resolutions.
- Provided exceptional customer service, addressing client concerns professionally and promptly to build trust and loyalty.
- Maintained strict confidentiality of sensitive personal information while handling client documents with utmost care.
- Enhanced client satisfaction by providing accurate and comprehensive tax preparation services in both English and Spanish.
- Utilized advanced tax preparation software to input client data, ensuring accuracy and timeliness of return submissions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Education
High School Diploma -
Plainview High School
Plainview, TX05-2006
Skills
- Office Administration
- Payment processing
- Microsoft office Suites
- Yardi software proficiency
- Deposit accounting
- Customer relationship management
- Property tours and inspections
- Leasing and sales
- Community engagement
- Maintenance oversight
- Accounts Payable
- Rent Cafe
Certification
AHF Gracehill Classes
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Manager
Atlantic Housing
05.2024 - Current
Bilingual Tax Preparer
Jackson Hewitt Tax Svc (G&A Diversified)
07.2020 - 04.2024
AHF Gracehill Classes
High School Diploma -
Plainview High School
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