Hi, I’m
ARACELY NOLASCO-DIAZ
Tampa,FL
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
12
years of professional experience
Work History
JP Morgan Chase
Customer Service Representative
03.2021 - 05.2025
Job overview
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Managed high-volume customer inquiries, ensuring timely resolution and maintaining service quality.
- Developed comprehensive knowledge of banking products to provide accurate information and support to clients.
Windhaven Insurance Company
Customer Service Representative
08.2014 - 02.2020
Job overview
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Collaborated with team members to streamline processes, enhancing overall efficiency in customer service operations.
- Trained new staff on best practices in customer interactions, fostering a culture of excellence and teamwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Dynamics
Customer Service
01.2013 - 08.2015
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Provided outstanding customer service.
- Increased customer service ratings significantly through personable service.
Education
Julio V Coronado High SchoolCarolina, PR
High School Diploma
Skills
- Customer engagement
- Problem-solving skills
- Effective listening skills
- Accurate data entry
- Customer service expertise
- Effective problem resolution
- Customer service expertise
- Proficient in computer applications
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
LANGUAGES
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeTimeline
Customer Service Representative
JP Morgan Chase
03.2021 - 05.2025
Customer Service Representative
Windhaven Insurance Company
08.2014 - 02.2020
Customer Service
General Dynamics
01.2013 - 08.2015
Julio V Coronado High School
High School Diploma