Aracely Olivares
Brighton,CO
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. I am Bilingual and am very good at handling people whether it be communicating with my coworkers, or with customers in need of assistance. I contribute to the job by developing relationships and giving top quality work with everything I am assigned. I have years of experience with customer service and always focus on surpassing expectations and driving my team to success. Experienced In Customer Service fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
2
2
Languages
4
4
years of professional experience
Work History
In Store Shopper
Whole Foods Market
Westminister , CO
11.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Verified each item matched order sheet's description.
- Tracked substitutions and informed customers of changes.
- Demonstrated speed and accuracy in order item selection.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Waitstaff
Frasier Meadows Retirement Community
Boulder, CO
06.2017 - 03.2021
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Fairview High School
Boulder, COSkills
Sales proficiency
Timeline
In Store Shopper
Whole Foods Market
11.2020 - 05.2021
Waitstaff
Frasier Meadows Retirement Community
06.2017 - 03.2021
High School Diploma -
Fairview High School
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