ARACELY PALACIOS
Washington,DC
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Office Assistant / Front Desk Receptionist
Soltesz
07.2020 - 07.2023
- Answering phone calls that fielded about 30 calls per day
- Working on proposals as well as addendums per General and office manager request
- Assisted with incentive pay
- Scanned documents per Project Managers request
- Enter checks from clients into an excel document
- Sets up conference meetings with clients
- Typed documents for the Surveyors
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Data Entry Specialist (Addison Group Contract)
NEBF
02.2020 - 04.2020
- Reviewed payroll reporting forms and identified issues related to missing information, plan eligibility, contribution rate changes, and significant receipting differences
- Entered employer and participant details from payroll reporting forms into an online computer system
- Balanced employers ' total figures for hours worked and wages earned with the participant detail entered
- Verified data entered with hard copy, compare dollars received with dollars owed, and take action to resolve any discrepancies
- Maintained files of information for assigned collection areas to assist in processing payroll reports
- Researched correspondence files, payroll reports
- Microfilm, microfiche and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
- Typed 1200 rows of data per day
- Compiled data and reviewed information for accuracy prior to input.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Customer Advisor
GOODYEAR
11.2017 - 06.2018
- Served as the first point of contact for clients, creating a welcoming environment and providing excellent customer service
- Answered phones, scheduled appointments and made appointment reminder calls
- Responded to customer issues, resolving issues quickly and efficiently while maintaining customer satisfaction
- Communicated efficiently with management and customers
- Additional responsibilities included: cash handling, daily deposit drop offs and preparing the store for opening
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
Office Coordinator
DOCTOR BOYD'S VETERINARY PET RESORT
07.2017 - 11.2017
- Administered daily operations for each workday for office and staff
- Managed ten people per shift
- Greeted clients, informed them of facility and answered phones
- Successfully navigated extremely fast-paced environment
- Held daily meetings with other departments in facility
- Wrote out daily duties and delegated task to boarders and staff
- Staff training and development
- Oversaw opening and closing operation
Call Center Representative
CRISWELL HONDA
05.2016 - 03.2017
- Fielded an average of 90 customer service calls per day, a very fast paced environment
- Confirmed that appropriate changes were made to resolve customers' problems
- Informed customers the service needed on their vehicles and assisted supervisor with any further paperwork
- Demonstrated excellent leadership, time management and customer service skills
- Excellent verbal and written communication skills
- Flexible and adaptive to environment, changes, challenges, job duties and work schedules
- Worked with Microsoft excel on a day to day basis
- Worked in the vehicle lanes and helped service advisors with customers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD05.2012
Skills
- Microsoft Office Suite
- Excel (Spreadsheets)
- Outlook
- PowerPoint
- 10-key Data Entry
- Customer Service
- Time Management
- Data Entry
- Organizing and Categorizing
- File Organization
- Office Administration
- Office Management
- Excel spreadsheets
- Strong Problem Solver
- Multi-line phone proficiency
- Conference planning
Timeline
Office Assistant / Front Desk Receptionist
Soltesz
07.2020 - 07.2023
Data Entry Specialist (Addison Group Contract)
NEBF
02.2020 - 04.2020
Customer Advisor
GOODYEAR
11.2017 - 06.2018
Office Coordinator
DOCTOR BOYD'S VETERINARY PET RESORT
07.2017 - 11.2017
Call Center Representative
CRISWELL HONDA
05.2016 - 03.2017
High School Diploma -
Seneca Valley High School
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