Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aracely Pesqueda Ramirez

Houston

Summary

Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.

Overview

6
6
years of professional experience

Work History

Host

SPB Hospitality
Houston
04.2023 - 10.2025
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed patrons to lounges and waiting areas.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phones promptly to record and confirm reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Provided excellent customer service by anticipating customer needs.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Took reservations over phone and in person.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Dockworker

Dillards Dept Store
Houston
11.2021 - 08.2024
  • Organized warehouse shelves according to product codes for easy retrieval.
  • Packed boxes and stock using organizational guidelines.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Organized shipping documents such as bills of lading or packing slips for accuracy.
  • Inspected cargo for damage, shortages, and overages.
  • Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
  • Managed hazardous materials in accordance with established guidelines.
  • Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
  • Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.

Sales Associate

Superior Car Wash
Houston
11.2019 - 10.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and provided exceptional customer service.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card transactions quickly and securely.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.

Education

High School Diploma -

Nikki Rowe Highschool
McAllen, TX
05-2020

Skills

  • Reservation management
  • Guest communication
  • Seating coordination
  • Menu presentation
  • Customer service
  • Basic cleaning

Languages

English
Professional
Spanish
Professional

Timeline

Host

SPB Hospitality
04.2023 - 10.2025

Dockworker

Dillards Dept Store
11.2021 - 08.2024

Sales Associate

Superior Car Wash
11.2019 - 10.2021

High School Diploma -

Nikki Rowe Highschool

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Aracely Pesqueda Ramirez