Aracely Rascon
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Diligent with over 8 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
5
5
years of professional experience
Work History
Inbound Sales Supervisor
Charter Communications Inc
El Paso, TX
07.2020 - 03.2024
- Monitored daily sales performance and provided feedback to team members.
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented effective lead generation techniques to drive new business opportunities.
- Analyzed customer data to identify trends in order to maximize sales and revenue.
- Resolved customer inquiries and complaints in a timely manner.
- Created monthly reports on sales activity, customer feedback, and other key metrics for management review.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Provided coaching and mentoring support for individual team members to ensure successful performance of job duties.
- Conducted weekly meetings with team members to discuss progress toward goals, address issues, and provide feedback.
- Developed processes for tracking customer orders from start to finish ensuring accuracy throughout the entire process.
- Managed inventory levels of products and services sold by the team and monitored stock levels closely.
- Reviewed call center scripts regularly to ensure they accurately reflected the current product offerings or services available.
- Ensured compliance with all applicable laws related to inbound sales activities.
- Established clear expectations regarding quality standards for all incoming calls received by the team.
- Addressed any escalated customer service issues quickly and efficiently while maintaining a positive attitude towards customers.
- Recruited qualified candidates for open positions on the Inbound Sales Team.
- Developed incentive programs designed to motivate employees towards meeting their individual goals.
- Researched accounts, established relationships with potential customers and generated interest to stimulate additional opportunities and close deals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Facilitated panel discussions among multiple members of the organization during group interviewing sessions.
- Interviewed potential participants to determine eligibility.
- Conducted structured interviews and recorded audio.
Technical Support Representative
ContinuumGlobal
El Paso, TX
01.2020 - 07.2020
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Identified potential areas for improvement in existing products or services.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
Customer Service Supervisor
Verizon Enterprise
Colorado Springs, CO
11.2018 - 12.2019
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Developed interview questions based on the position and company culture.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Provided feedback to candidates after their interviews were complete.
- Coordinated post-interview follow up activities between hiring manager, HR team, and candidates.
Education
Associate of Applied Science - Medical
Anamarc College - Santa Teresa
Santa Teresa, NM05-2013
References
Gabriela Andrade
(915) 875-3615
Diana Paz
(915) 487-3777
Crystal Durán
Timeline
Inbound Sales Supervisor
Charter Communications Inc
07.2020 - 03.2024
Technical Support Representative
ContinuumGlobal
01.2020 - 07.2020
Customer Service Supervisor
Verizon Enterprise
11.2018 - 12.2019
Associate of Applied Science - Medical
Anamarc College - Santa Teresa