Evan Dominguez
New Braunfels,TX
Summary
Skilled Branch Team Leader with six years of notable experience in managing branch operations, coordinating teams, and driving sales growth. Strengths encompass strong leadership abilities, financial acumen,effective communication skills, and managing employee relations with company and each other. Previous roles involved streamlining processes for efficiency, fostering team collaboration, and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Team Leader
Wells Fargo
San Marcos, TX
07.2021 - Current
- Conducted regular meetings with staff to discuss progress towards goals.
- Ensured compliance with all applicable laws and regulations.
- Implemented retail sales strategies to increase revenue from product sales.
- Provided training to sales associates on techniques for increasing sales volume.
- Researched to identify and contact sales prospects to continually build sales pipeline.
- Created reports on employee performance, sales activity, customer feedback.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Handled escalated customer service issues as needed.
- Ensured compliance with all HR regulations and policies.
- Answered questions from employees regarding HR policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Branch Service Representative
Wells Fargo
Wimberley, Texas
06.2019 - Current
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs, maintain accounts
- Provided introductions to banker when appropriate, when discovering product that met customer's needs
- Adhered to financial services security and audit procedures
- Conducted special service and account transactions for customers, including ordering checks and updating customer information
Park Ranger
City of New Braunfels
New Braunfels, TX
04.2019 - 06.2020
- To follow park rules and regulations and educate patrons of them
- To greet guest with friendly and professional manner, provide directions, and inform them of park rules
- To handle cash and run a cash register
Dishwasher/Prep Cook
Torchy's Tacos
San Marcos, Texas
05.2018 - 04.2019
- Maximized customer satisfaction by quickly addressing and resolving complaint service
- Dried and restacked clean dishes, glassware and utensils for use by kitchen and serving staff
- Completed opening, closing and shift change tasks to promote store efficiency
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats
- Assisted with training and development of new talent
Evo Entertainment
San Marcos, Texas
08.2017 - 07.2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Bartender
Schlitterbahn Waterparks
New Braunfels, Texas
01.2016 - 08.2017
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Engaged in small talk with patrons to build rapport and earn repeat business
Cashier
Mcdonald's
Hondo, Texas
05.2014 - 07.2015
- Operated cash register collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered product advice
Education
Bachelor of Arts - Political Science and Government
Texas State University
San Marcos, TX05.2019
Associate of Arts - Communications
Texas State University
San Marcos, TX05.2019
High School Diploma -
Hondo High School
Hondo, TX05.2015
Skills
- Excellent communication skills
- Relationship building
- Sales proficiency
- Prospecting and qualifying clients
- Staff management
- Verbal and written communication
- Coaching and mentoring
- Employee onboarding
- Customer service
- Policy and procedure development
- Public Notary
Timeline
Branch Team Leader
Wells Fargo
07.2021 - Current
Branch Service Representative
Wells Fargo
06.2019 - Current
Park Ranger
City of New Braunfels
04.2019 - 06.2020
Dishwasher/Prep Cook
Torchy's Tacos
05.2018 - 04.2019
Evo Entertainment
08.2017 - 07.2018
Bartender
Schlitterbahn Waterparks
01.2016 - 08.2017
Cashier
Mcdonald's
05.2014 - 07.2015
Bachelor of Arts - Political Science and Government
Texas State University
Associate of Arts - Communications
Texas State University
High School Diploma -
Hondo High School
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