Aracely Rojas
Athens,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish.
Overview
5
5
years of professional experience
2
2
Languages
Work History
ClickList Clerk
Krogers Grocery Store
Athens, GA
08.2021 - 10.2022
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Monitored stock control systems and processed specific orders.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier Trainer
McDonald's Restaurant
Athens, GA
08.2018 - 04.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Operated POS system to complete cash, credit and check transactions.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Facilitated and logged store opening, closing and shift changes.
- Processed both cash and card purchases and returns.
- Answered customer questions and helped find specific items.
- Received and processed customer payments.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Ice Cream Server
Michoacana Ice Cream
Winder, GA
09.2022 - 10.2022
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Offered samples of new ice cream flavors to customers.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
High School Diploma -
05.2001 -
Skills
Food preparation safety
Sanitization
Menu memorization
Cash register operation
Sales transactions
Safe food handling
Cleanliness standards
Serving
Cleaning and organization
Order delivery practices
Cash Handling
Sales expertise
Creative problem solving
Money handling abilities
Staff education and training
Warehousing functions
Timeline
Ice Cream Server - Michoacana Ice Cream
09.2022 - 10.2022
ClickList Clerk - Krogers Grocery Store
08.2021 - 10.2022
Cashier Trainer - McDonald's Restaurant
08.2018 - 04.2022
Clarke Central High School - High School Diploma,
05.2001 -