Aracely Romero
Summary
Hospitable Medical Office Receptionist with the ability to interact with patients, nurses and physicians in a professional and courteous fashion. Able to multitask and handle multi-line telephone systems. Talented at managing a busy waiting room. Caring Medical Office Receptionist with excellent customer service acumen and the ability to schedule procedures and tests for patients. Skilled in handling referrals and performing various registration functions.
Overview
35
35
years of professional experience
Work History
Member Service Representative
California Coast Credit Union
San Diego, CA
05.2006 - 05.2018
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Responded to all customer inquiries thoroughly and professionally.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
Shift Supervisor
Jack in the box
01.1990 - 05.2006
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Responded to and resolved customer questions and concerns.
- Conducted successful cash audits at the end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Customer Service Specialist
XIFIN
San Diego, CA
09.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Managed large volume of medical claims on daily basis.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Front Desk Receptionist
Neurosurgical Medical Clinic
San Diego, CA
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma - undefined
C4L Academy
2019
Medical Office Specialist - Medica Office Specialist
UEI College
Chula Vista, CA2019
Skills
- Understanding of medical terminology
- Scheduling
- Managing patient records
- Communication skills
- Professional phone etiquette
- Customer service-oriented
- Punctual
- International Classification of Diseases (ICD9CM)
- CPR
- Spiro meter reading
- Bilingual in Spanish and English
Timeline
Front Desk Receptionist
Neurosurgical Medical Clinic
07.2023 - Current
Customer Service Specialist
XIFIN
09.2019 - Current
Member Service Representative
California Coast Credit Union
05.2006 - 05.2018
Shift Supervisor
Jack in the box
01.1990 - 05.2006
High School Diploma - undefined
C4L Academy
Medical Office Specialist - Medica Office Specialist
UEI College