Aracely Uresti
Laredo
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Mall Del Norte
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Security Guard Officer
Shield Canine Services LLC
01.2020 - 09.2024
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Improved overall security presence by consistently enforcing company policies and procedures.
- Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Patrolled and monitored premises in company vehicle, and by foot.
Loss Prevention Agent
Sears
08.2016 - 10.2020
- Making sure the safety of the employees and customer's.
- Increased employee awareness of theft prevention measures through comprehensive training sessions and workshops.
- Performed routine inspections of store areas, ensuring proper functioning of security systems and equipment.
- Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps.
- Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Sales Associate
Melrose Store
07.2014 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Computer Science
Laredo Community College
Laredo, TX03-2026
High School Diploma -
Cigarroa High School
2600 Zacatecas St, Laredo, TX 7804606-2014
Skills
- Customer service
- Quick learner
- Maintaining confidentiality
- Problem-solving skills
- Incident reporting
- Listening skills
- Team leadership
- Loss prevention strategies
- Multi-tasking strength
- Outgoing personality
- CCTV systems
- Security systems
- Investigations
- Radio communication
- Security training
- Safety protocols
- Patrolling
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Security Guard Officer
Shield Canine Services LLC
01.2020 - 09.2024
Assistant Manager
Mall Del Norte
10.2018 - Current
Loss Prevention Agent
Sears
08.2016 - 10.2020
Sales Associate
Melrose Store
07.2014 - 09.2017
Associate of Science - Computer Science
Laredo Community College
High School Diploma -
Cigarroa High School
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