Aracely Valdes
Houston,TX
Summary
Highly motivated and experienced Optician/Tech with 7+ yrs in dispensing and frame fitting, specializing in providing exceptional customer service and ensuring patient satisfaction. Looking to obtain a challenging position in a company that will enable me to utilize my skills and abilities with opportunities for growth and advancement.
Overview
7
7
years of professional experience
Work History
Sales Associate/Technician
MyEyeDr
10.2022 - 12.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Optician
Americas Best Contacts And Eyeclasses
08.2019 - 10.2022
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Performed basic vision testing for new patients.
- Maintained safe, clean and organized environment to increase patient comfort.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Front Desk Receptionist
Visible Changes
02.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
South Houston High School
3820 Shaver St, South Houston, TX 7758706-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Conflict resolution
- Product sales
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Inventory tracking
- Merchandise display
- Product recommendations
- Order processing
- Point of sale operation
- Negotiation tactics
- Business development
- Product promotions
- Shipment processing
- Customer engagement
- Reading comprehension skills
- Written and oral communication skills
- Positive and professional
- Excellent communication skills
Languages
English
Timeline
Sales Associate/Technician
MyEyeDr
10.2022 - 12.2024
Optician
Americas Best Contacts And Eyeclasses
08.2019 - 10.2022
Front Desk Receptionist
Visible Changes
02.2018 - 01.2019
High School Diploma -
South Houston High School
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