Aracy Butler
Jacksonville,Florida
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
24
24
years of professional experience
Work History
Housekeeping Manager
LT Household
01.2017 - Current
- Provides oversight of all household activities assuring timely and high-quality completion of all tasks
- Maintains inventory of all furnishings and equipment in the house, including ordering replacements when needed
- Oversees the work of contractors, handling an average of 3-5 contractors per week
- Oversees procurement of household goods with a monthly budget of $30,000
- Checks for faults or damage and arranging repairs and routine maintenance work
- Supervises and trains 3-5 household staff
- Makes sure staff work to health and safety rules
- Accepts and accomplishes special assignments as chartered by employer
Owner/Operator Cleaning Business
Self-Employed
01.2005 - 01.2017
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base by 35%.
- Implemented effective financial management practices, improving cash flow and profitability.
- Resolved any customer issues and problems and worked on the constant improvement of client experience and satisfaction - increased the client satisfaction by 20% within one year
- Implemented new cleaning procedures to increase the efficiency of the whole cleaning process as much as possible
- Negotiated contracts with vendors to secure favorable terms for the business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Administrator Assistant
Eagle General Labor
05.2000 - 07.2005
- Streamlined office operations by implementing efficient filing and organizational systems.
- Improved team collaboration by managing schedules and coordinating meetings for staff members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Assisted in budget preparation and tracking expenses, contributing to more accurate financial management.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Calculated hours and submitted payroll to achieve timely distribution of funds 15-person team.
Education
High School -
Escola Estadual Odilon Behrens
Skills
- Problem-solving
- Organization
- Time management
- Communication
- Detail-oriented
- Bilingual
- Reliability
- Customer service
Languages
Portuguese
Spanish
Timeline
Housekeeping Manager
LT Household
01.2017 - Current
Owner/Operator Cleaning Business
Self-Employed
01.2005 - 01.2017
Administrator Assistant
Eagle General Labor
05.2000 - 07.2005
High School -
Escola Estadual Odilon Behrens