Arada Homran
Tracy,CA
Summary
Experienced Diagnostic Scheduler, skilled in efficiently coordinating patient scheduling and procedures. Proven ability to improve patient satisfaction and optimize administrative processes. Strong communication skills and a passion for patient advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ELD Teacher/Admissions
Hayward Unified School District
02.2022 - Current
- Taught K-8 reading, science, and math.
- Developed engaging lesson plans and assessed student progress.
- Transitioned to ELD teaching and administered district tests.
- Managed student registration and enrollment.
- Graded assignments and communicated with parents.
- Improved student literacy and comprehension through targeted instruction.
- Built strong relationships with students, parents, and colleagues.
- Implemented effective classroom management strategies.
- Motivated students through feedback and personalized support.
- Streamlined assessment processes using digital tools.
Lash Technician
AYHXOLASHES
04.2021 - 01.2023
- Company Overview: Self Made Business Venture
- Operated and marketed my own lash business, ensuring compliance with sanitation standards
- Promoted and marketed my brand for clientele and sales
- Created excellent experience for clients with a charismatic, friendly, and helpful attitude
- Skilled in different lash application techniques
- Developed a great skill in social media marketing and exposure
- Designed different mapping, lengths and curls for all clients with different face and eye shapes
- Maintained relationships and advertising promotional deals
- Self Made Business Venture
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
Lead Patient Care Coordinator
Access Dental
01.2019 - 02.2021
- Streamlined communication between dental care providers, resulting in improved patient outcomes.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Delivered excellent patient experiences and direct care.
- Successfully negotiated client contract renewals to create increased revenue.
Patient Care Coordinator
Western Dental and Orthodontics
03.2016 - 01.2018
- Worked with billing and ensured appropriate procedure and data entry of diagnostic codes
- Prepared paperwork, organized payment plans as well as care credit options
- Obtained and processed referrals and prior authorizations if needed based off of treatment
- Communicated with patients on a daily basis with clear information on dental and insurance options with resources that benefits the patient as well as the office in new business and diagnosis
- Met sales goals each month
- Received and documented patients' responsible payments which include office copays, past due balances and other patient responsible charges
- Performed general office duties, such as answering telephones, photocopying, filing and faxing
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Site Director
Boys and Girls Club of America
06.2014 - 12.2015
- Managed all aspects of the after school program, ensuring a quality educational and youth development experience for all students
- Organized enrichment ideas and clubs for staff as well as oversee conduct, safety, security, and development of members and staff
- Encourage moments of impact stories with our team in our morning meetings
- Build strong relationships and collaborate with school and district staff to ensure that programming is aligned with the missions and priorities of the school and district
- Create a positive site culture that includes a work atmosphere of professionalism, teamwork, high expectations, and accountability among staff
- Oversee schedule management, including communications with the main office and school as well as with parents, visitors and volunteers about closures or other events that impact programming
Education
B.A. - Sociology
California State University, San Marcos
San Marcos, CA05.2022
Skills
- Bilingual (Arabic)
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Creative
- Self-motivated
- Customer service skills
- Attention to detail
- Curriculum planning
- Classroom management
- Computer literate
- Hospitable demeanor
- Strong organizational skills
- Ability to multitask
- Child development knowledge
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Scheduling
- Patient Registration
- Office Administration
- Insurance Practices
- Multi-Line Telephone Systems
- Treatment Planning
- Phone and Email Etiquette
- Dental Terminology
- Incoming Call Reception
- Front Office Management
- Records Management
- Billing Procedures
- Financial Plan Options
- Pleasant speaking voice
- Computer Proficiency
- Confidentiality
- Medical Recordkeeping
Websites
Certification
- Lash Technician Certification
- CPR/First Aid Certification
- Awarded Top PCC in 2018
Awards and scholarships
- Honor Roll Student, CSUSM
- Power of Knowledge Award, Social Justice Academy SLHS
Volunteering and leadership
- Save The Children, 05/19, ongoing, Team Captain, In May 2019, I organized a fundraiser with a group of people and raised over $8,000 to provide food for the youth during the humanitarian crisis in Yemen.
- Chabot College, Hayward, CA, USA, 01/15, Volunteered in the performing arts center by communicating protocols and safety procedures to performers and audience as well as assistant house managers with front office operations.
Accomplishments
Rated top Patient Care Coordinator in our clinic.
Reduced complaints by 10% per quarter.
Languages
Arabic
Native or Bilingual
Timeline
ELD Teacher/Admissions
Hayward Unified School District
02.2022 - Current
Lash Technician
AYHXOLASHES
04.2021 - 01.2023
Lead Patient Care Coordinator
Access Dental
01.2019 - 02.2021
Patient Care Coordinator
Western Dental and Orthodontics
03.2016 - 01.2018
Site Director
Boys and Girls Club of America
06.2014 - 12.2015
- Lash Technician Certification
- CPR/First Aid Certification
- Awarded Top PCC in 2018
B.A. - Sociology
California State University, San Marcos
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