ARAEVIA JONES
Houston,TX
Summary
Resourceful Program Specialist known for high productivity and efficient task completion. Possess specialized skills in project management, strategic planning, and stakeholder engagement. Excel in communication, problem-solving, and teamwork, ensuring successful program outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Specialist I
Texas Department of Criminal Justice
Huntsville, TX
11.2023 - Current
- Provides routine consultative services and technical assistance regarding commissary policies and procedures
- Assists with planning, developing, and implementing audits and Inventory for Units and Commissary Warehouses
- Assists in responding to requests for information, using problem-solving techniques, regarding eCommDirect and/or operating procedures
- Audits unit commissary accounting/financial documents and records for accuracy and compliance with established procedures and regulations
- Provides findings/reports with recommendations for more effective operations to unit warden and commissary managers
- Providing training when needed
- Tracks and prepares financial statements, monthly reports, and technical data reports
- Retrieves financial data from the point-of-sale (POS) system and organizes, tabulates, consolidates, and analyzes accounting data into documents in progress while referencing prior records for accuracy and compliance policies and procedures
- Researches and resolves discrepancies in accounts/ledgers when necessary
- Maintains accounting controls, records, and processes inventory reports
- Assists with the process of ID cards for the state such but not limited to: Printing, identifying cards that do and do not need to be printed, and activating ID’s in the system
- Uses generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems for commissary
- Uses automated accounting information systems to generate reports that must be approved by the director of Commissary and Trust Fund
- Communicates ideas or instructions clearly and concisely to commissary staff before and during audits
- Coordinates audits with necessary staff
- Interpret and apply rules, regulations, policies, and procedures
- Worked daily in a Microsoft Office Suite environment (Word, Excel, Outlook, Teams)
Accounting I - II.V
Texas Department of Criminal Justice
Huntsville, TX
03.2021 - 12.2023
- Perform accounting work under minimal supervision with latitude for the use of initiative and independent judgment
- Disposes of fixed property by public auction, seal bid, or other methods i.e
- Computer recovery, recycle, or trash
- Prepares financial reports related to Salvage materials sold by units to vendors
- These reports are presented to the Director monthly with the use of complex records and files in excel
- Maintains a record of what all vendors owe and corresponds with vendors to ensure payment is made and accuracy of report
- Assists in the process of adding and deleting property into the mainframe system called the USAS system
- Assist in the creation of financial reporting for a particular vendor and forecasts of possible income to be made of each vendor per what they sell
- This is to ensure Vendors past due are not given renewed contracts
- Reviews contract before passing on to upper management
- Utilizes Excel to maintain databases of multiple numbers run in regards to property and salvage
- Use of scanners to perform electronic transmission of communications
- Interprets and applies rules, regulations, policies, and procedures
- Use problem-solving techniques daily Utilize Microsoft Office Suite to include word processing, spreadsheets, database, and presentation software programs.
Tech Support Specialist I
Texas Department of Criminal Justice
Huntsville, TX
09.2020 - 03.2021
- Assisting in troubleshooting and solving routine computer-related problems and providing routine operational assistance to agency staff in the implementation and utilization of data processing hardware and software
- Installing computer hardware, software, and peripherals remotely and physically when needed
- Assist in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications remotely (over the phone)
- Assist in maintaining the necessary security controls over software and hardware of wireless devices
- Assisting in the preparation of briefings, reports, and evaluations as it relates to systems efficiency and utilization; and maintains computer system documentation and procedure manuals.
Administrative Assistant III
Texas Department of Criminal Justice
Huntsville, TX
04.2020 - 09.2020
- Provided advanced administrative support and technical assistance in a network environment for the Information Security Office (ISO)
- Coordinated the preparation, editing, and distribution of correspondence, reports, forms, and documents
- Processed documentation for the ISO office while multitasking (answering phones)
- Assisted in researching technical issues and responded to inquiry calls regarding technical program and administrative regulations, policies, and procedures
- Kept vital documentation up to date such as Exceptions to Policy and drafted new exceptions when necessary
- Used Software to provide remote assistance to users for the Cybersecurity Training website as well as setup Microsoft Teams and perform troubleshooting when necessary
- Provided level-one support for ISO staff by escalating tasks to the appropriate ISO team member
- Reviewed and revised policy in the Information Resource Security Program
- During the fiscal year 2020 Cyber Security training.
Associate Tech Support Specialist
WorldPay from FIS
Houston, TX
10.2018 - 03.2020
- Responds directly to online customer service problems
- Provides multiple levels of support based on complexity of technical issues
- Coordinates and issues returned material authorization (RMA) when necessary
- Created detailed reports describing customer’s trouble and my resolution actions.
Produce Department/Cashier/Bagger/Show Time
H-E-B
Houston, TX
12.2012 - 12.2018
- Handle cash transactions accurately and efficiently
- Use the Point of Sales system to quickly and accurately process purchases, collect payment, issue receipts/refunds
- Keep reports of cash and credit transactions while maintaining an organized work area
- Resolve customer complaints.
HR Administration Records Summer Helper
Fort Bend ISD
Sugarland, TX
06.2018 - 10.2018
- Processed new employees and verified onboarding documentation was correct
- Entered and updated employee information using Win ocular and PeopleSoft.
Substitute Teacher: Field in Math/English & Special Education
Conroe ISD, TX; Alief ISD, TX; Ft. Bend ISD, TX
TX
08.2017 - 10.2018
- Performed testing, record keeping, grading and planning of student activities
- Monitored aptitude and tracked student’s performance
- Assisted special education students one-on-one
- Tracked student attendance.
IT Consultant
SHSU Center for Innovation and Technology & Center for Community Engagement
08.2016 - 12.2016
- Analyzed client’s information requirements, developed project technical documentation such as Project Charter, Baseline Plan, DFDs, ERDs
- Based on Weighted Ranking of reports I developed solutions
- Developed course project in Systems Analysis and Design and Database courses under College’s Academic Community Engagement initiative.
Game Advisor
GameStop
Houston, TX
07.2012 - 09.2013
- Consulted with and advised customers concerning scheduled payment plans
- Collaborated in a team environment to schedule new product releases.
Sales Associate
Bath and Body Works
Houston, TX
06.2009 - 08.2013
- Led a team of employees to decorate the store as directed by corporate headquarters
- Reconciled money deposits and accounting reports after close of business
- Mentored new employees on the POS system.
Education
Cum Laude Bachelor of Business Administration in Management Information Systems -
Sam Houston State University
Huntsville, TX12.2016
Skills
- Performance Assessments
- Group and individual instruction
- Skill Development
- Marketing materials
- Promotional planning
- Onsite tours
Affiliations
- Association of IT Professionals (Social Committee Head of the Student Chapter)
- Golden Key International Honor Society
Certification
- SAP TERP10 Associate Business Process Integration with SAP ERP 6.0 EhP6, 12/2016
- Microsoft Technology Associate (MTA: 98-366) Networking Fundamentals, 12/2016
- Microsoft Technology Associate (MTA: 98-364) Database Fundamentals, 5/2017
Computerknowledgeskills
- SQL
- Microsoft SQL Server
- Microsoft SQL Management Studio
- SAP administration and troubleshooting
- C#
- XHTML
- CSS
- JavaScript
- Network administration and troubleshooting
- Hardware and software troubleshooting
- Geographic Information Systems
- ArcGIS
- Microsoft Office Suite
- Windows
- Mac OS X
Timeline
Program Specialist I
Texas Department of Criminal Justice
11.2023 - Current
Accounting I - II.V
Texas Department of Criminal Justice
03.2021 - 12.2023
Tech Support Specialist I
Texas Department of Criminal Justice
09.2020 - 03.2021
Administrative Assistant III
Texas Department of Criminal Justice
04.2020 - 09.2020
Associate Tech Support Specialist
WorldPay from FIS
10.2018 - 03.2020
HR Administration Records Summer Helper
Fort Bend ISD
06.2018 - 10.2018
Substitute Teacher: Field in Math/English & Special Education
Conroe ISD, TX; Alief ISD, TX; Ft. Bend ISD, TX
08.2017 - 10.2018
IT Consultant
SHSU Center for Innovation and Technology & Center for Community Engagement
08.2016 - 12.2016
Produce Department/Cashier/Bagger/Show Time
H-E-B
12.2012 - 12.2018
Game Advisor
GameStop
07.2012 - 09.2013
Sales Associate
Bath and Body Works
06.2009 - 08.2013
Cum Laude Bachelor of Business Administration in Management Information Systems -
Sam Houston State University