Arafa Abdulkarim
Houston,Texas
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem resolution and client support. Skilled in accurate data entry and adept at enhancing customer satisfaction through active listening and empathy. Recognized for effectively managing high-stress situations, contributing to increased loyalty and repeat business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
12.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
Elderly Caregiver
Tanglewood Village
02.2019 - 11.2019
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Provided emotional support, significantly improving residents' mental health and overall happiness.
Data Entry Clerk
Kikuu E-cormece
03.2016 - 11.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Improved team efficiency, training new staff on data entry protocols and software.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Education
Associate Degree Programs in Healthcare Administr - Billing And Codding
Houston Community College
Houston, TX09-2019
High School Diploma -
Computer Education
Tanzania01-2012
GED -
Loyola High School
Dar Es Salaam, Tz11-2011
High School Diploma -
Feza Secondary School
Dar Es Salaam11-2008
Skills
- Client support
- Active listening
- Problem-solving skills
- Accurate data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Excel proficiency
- Transaction management
- Microsoft outlook
- Paperwork processing
- Scheduling
- Follow-up skills
- Documentation
- Team development
- Order processing
- Data collection
- Skilled in using Microsoft Office tools
- Multi-line phone talent
- Order fulfillment
- Accurate documentation skills
- Spreadsheets
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Swahili
Full Professional
Turkish
Elementary
Interests
- Documenting and sharing travel experiences
- Food Tourism
- Historical Exploration
- Train Travel
- Road Trips
- Adventure Travel
Timeline
Customer Service Representative
Home Depot
12.2019 - 06.2021
Elderly Caregiver
Tanglewood Village
02.2019 - 11.2019
Data Entry Clerk
Kikuu E-cormece
03.2016 - 11.2018
Associate Degree Programs in Healthcare Administr - Billing And Codding
Houston Community College
High School Diploma -
Computer Education
GED -
Loyola High School
High School Diploma -
Feza Secondary School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest