Arafat Omer

• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
• Collaborated with human resources personnel to accurately and efficiently track leave time.
• Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
• Submitted reports on payroll activities.

• Manage scheduling and provide supervision to employees who are personal attendant staff.
• Answer incoming phone calls and route phone calls as appropriate.
• Maintain good communication with employees, clients, client's family, office personnel and the community.
• Assist the office manager in producing evaluations of personal attendant staff.
• Supervisory responsibilities include, planning, assigning, and directing work; appraising performance; discipline employees; addressing complaints and resolving problems - Provide complete staffing services for the company which include weekday and weekend on-call duties.
• Managing employee's payroll and clients billing.
• Interviewing all new candidates and drug testing for pre-employment.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Worked as effective team member while contributing to local and regional HR projects.

• Organized paperwork such as charts and reports for office and patient needs.
• Supported office staff and operational requirements with administrative tasks.
• Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Facilitated lab orders and medication administration.
• Transcribed doctors' medication orders, lab test requests and care plans.
• Managed incoming calls and directed to appropriate department.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
• Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
• Analyzed and reported social media and online marketing campaign results.
• Supported SEO initiatives to improve content, keywords, and branding.
• Created social media content with consistent content and tone.
• Increased customer engagement through social media.
• Tracked and analyzed social media and online marketing initiatives.
• Managed social media accounts
• Created social media graphics for daily postings
• Creating content for various established brands and keeping constant communication to meet their needs
• Editing, proofreading and reviewing contents and ensuring they meet company's standard and client demands
• Managing company's social media presence by making regular updates to websites like Facebook, Google and Instagram

Financial Aid Office at CCP

Community College of Philadelphia

Philadelphia, PA

- Receptionist - greeting students, parents and visitors in a professional and courteous manner, enter their information into the Banner queue for the administrators to assist

- Provide guidance to students through the financial aid process,

Including completing necessary forms, documentation, reports, filing and updating their account records

- Assist in the FAFSA workshops which take place 3 days weekly 4 hours or more a day - here the students apply for financial aid and provide answers to their aid and loan questions.

• Upheld strict security procedures to maintain data confidentiality
• Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Provided onsite training

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

• Greet customers warmly and ascertain problem or reason for calling
• Worked closely with manager to solve problems and handle customer complaints.
• Assisted customers by answering questions and fulfilling requests.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Unloaded arriving product stock and moved to store display areas.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Completed special orders for customers, provided gift wrapping and prepared packages for shipments to maintain customer satisfaction.