ARAFATH GARCIA
Phoenix,AZ
Summary
Seasoned Auto Claims Adjuster with a 3-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
AUTO CLAIMS ADJUSTER
FARMERS INSURANCE GROUP
02.2020 - 11.2023
- Worked in a high paced environment resolving insurance claims for automobile accidents
- Determined liability, accounting payments, underwriting issues, coverage, towing costs, and legal services
- Had daily interactions with direct customers, channeling services, accounting services, underwriting department, special investigations unit, and as well as consumer affairs
- Was a top producer in overall claims handling and was part of the bilingual team.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
TEAM LEADER
CUSTOMER SERVICE ADVOCATE DEPT., FARMERS INSURANCE GROUP
02.2011 - 01.2020
- Held a Team Leader role in this department
- Serviced existing policies for clients who had questions, inquiries, complaints, payments, and accounting issues
- Dealt with adversity or escalations for customers who requested supervisor services
- Found proper solutions for our clients in order to retain trust and provide a high quality experience
- Had daily interactions with accounting services, field services, operations, and consumer affairs division
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Found ways to upgrade accounts with homeowner sales, automatic payments or set up paperless services.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
BACHELORS DEGREE IN COMMUNICATION STUDIES -
ARIZONA STATE UNIVERSITY WEST
PHOENIX, AZ01.2009
ASSOCIATES DEGREE IN GENERAL STUDIES -
PHOENIX COLLEGE
PHOENIX, AZ01.2005
High School Diploma -
Redwood High School
Visalia, CA05.2000
Skills
- Bilingual (Spanish)
- Claims Handling
- Multi-Line Phone System
- Computer Proficiency
- Claims Investigation
- Decision Making
- Damage Assessment
- Proficient writing and typing skills
- Excellent communication and listening skills
- Excellent negotiating skills
- Insurance Regulations
- Appointment Coordination
- Critical thinker and problem solver
Accomplishments
- 3 time Claims Adjuster of the quarter
- Team Leader as a Customer Service Advocate for Farmers
- 2012 Homeowners Transfer National Champion for Farmers Insurance
- 2013 Homeowners Transfer National Champion for Farmers Insurance
- 2016 Paperless Enrollment Contest National Champion for Farmers Insurance
- All three of the above contests were nationwide and averaged 2 or 3 months to finalize.
- Rep of the month for June 2011 for Farmers Insurance
- Champion ambassador for the customer service department for Farmers insurance. Help assists with data information for performance records of our employees on a team basis and reports information back to the team. Work side by side with team members to help improve production or techniques in order to address production concerns.
- 2002 Sales representative of the year for MCI long distance communication phone services
References
- HUGO CALDERON, Supervisor for Customer Service Department at Farmers Insurance, (818) 731-4132
- UBALDO BANUELOS, Supervisor for Auto Claims Department at Farmers Insurance, (623) 336-1210
Languages
Spanish
Native or Bilingual
Timeline
AUTO CLAIMS ADJUSTER
FARMERS INSURANCE GROUP
02.2020 - 11.2023
TEAM LEADER
CUSTOMER SERVICE ADVOCATE DEPT., FARMERS INSURANCE GROUP
02.2011 - 01.2020
BACHELORS DEGREE IN COMMUNICATION STUDIES -
ARIZONA STATE UNIVERSITY WEST
ASSOCIATES DEGREE IN GENERAL STUDIES -
PHOENIX COLLEGE
High School Diploma -
Redwood High School