Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning.
Overview
3
3
years of professional experience
Work History
In-Home Caregiver
Comfort Keepers
07.2023 - Current
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Assistant Manager
Valvoline Instant Oil Change
08.2020 - 07.2023
Working with team members and guests to ensure quick and safe services
Developed and implemented staff training programs to ensure proper customer service and product knowledge
Supervised and trained team of 10 employees, monitored performance, provided feedback and conducted performance reviews
Developed and managed store budgets, monitored spending and tracked expenses
Managed customer relationships, resolved customer issues and complaints, and built customer loyalty
Count register drawers and prepare daily bank deposits
Address and resolve various customer questions and concerns
Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
Trained, coached, and mentored new and existing staff