Arailym Tursumbayeva
Almaty, Kazakhstan
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelancer
Product desiner| UX/UI
Chicago, IL
07.2024 - Current
- Performed A and B testing experiments to compare different versions of a product's UI.
- Documented best practices related to UI and UX processes throughout the organization.
- Researched industry trends in UX and UI design techniques and technologies.
- Created detailed user interface specifications documents outlining visual design requirements.
- Developed wireframes and prototypes to validate user interactions with UI elements.
- Created high-fidelity designs for web, mobile and tablet applications.
- Developed and documented style guidelines for website content.
- Created and improved visual designs to catapult websites forward in terms of looks and usability.
Restaurant Manager
EuroAsia
Chicago, IL
03.2022 - 12.2023
- Collaborated with local businesses to create mutually beneficial partnerships.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
Restaurant Hostess
Mario's Table
Chicago, IL
12.2018 - 05.2019
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Advised management on ways to improve customer satisfaction scores through surveys or other methods.
- Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
- Scheduled staff shifts according to restaurant demands.
- Offered assistance to servers when needed during busy shifts.
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Processed payments using POS systems efficiently and accurately.
Secretary of the Director of the Department
Ministry of Energy of the Republic of Kazakhstan
Astana
01.2014 - 01.2017
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Coordinated activities between departments to ensure timely completion of projects within budget constraints.
- Sorted and distributed documents according to specified guidelines and deadlines.
- Reviewed documents for accuracy; prepared drafts of letters, memos or other documents based on instructions from management personnel.
- Processed incoming and outgoing mail in accordance with established protocols.
- Provided administrative support to the executive team by taking dictation, typing correspondence, organizing files, making travel arrangements, completing expense reports and managing multiple calendars.
- Organized company events such as conferences, seminars or luncheons.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Bachelor of Arts - Finance
AO KazUE Named After T.Ryskulov
Almaty06-2015
Skills
- Time management
- Customer support
- UI and UX design
- Freelance negotiation
- Critical thinking
- Mobile app development
- Attention to detail
- Client communication
- Problem-solving
Languages
Kazakh
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Certification
- Kendall College Laureate English Program.
- Bitlab Academy Ux/UI Design
Timeline
Freelancer
Product desiner| UX/UI
07.2024 - Current
Restaurant Manager
EuroAsia
03.2022 - 12.2023
Restaurant Hostess
Mario's Table
12.2018 - 05.2019
Secretary of the Director of the Department
Ministry of Energy of the Republic of Kazakhstan
01.2014 - 01.2017
- Kendall College Laureate English Program.
- Bitlab Academy Ux/UI Design
Bachelor of Arts - Finance
AO KazUE Named After T.Ryskulov
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