Araiya Hardy
Store Manager
Strasburg,OH
Summary
Collaborative Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in customer service, employee engagement, and visuals. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Store Manager
Rue21
10.2023 - 05.2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Professional House Cleaner
Merry Maids
10.2023 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wiped walls, decoration and appliances.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Store Co-Manager
Windsor Fashions
07.2023 - 10.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed store employees successfully in fast-paced environment through communication and positive feedback.
- Managed inventory control and cash control
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service
- Supervised guests at front counter
- Promoted team collaboration and healthy environments focused on mutual success.
Full-Time Manager
Rue21
05.2022 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Managed over 50 transactions per day
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Hostess
Hog Heaven
11.2020 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crewmate
McDonald's
10.2019 - 04.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Dover High School
Dover, OH05.2022
Skills
- Writing Requirements
- Work Planning and Prioritization
- Salesforce Software
- Deployment Management
- Handling Escalations
- Managing Cash Register
- Assigning Tasks
- Adaptable and Flexible
- Exceeding Customer Expectations
- Energy and Physical Stamina
Languages
Spanish
Professional Working
English
Native or Bilingual
Accomplishments
- Exceeded monthly store sales goals 6 months in a row.
- Achieved the 1st national store ranking for credit cards within 1 year.
- Recruited 2 successful new managers within one year.
- Supervised team of 6 staff members.
- Achieved low shrink by completing customer service with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionQuote
Judge a man by his questions rather than his answers.
Voltaire
Interests
Singing
Drawing
Hikes
Learning Spanish
Timeline
Store Manager
Rue21
10.2023 - 05.2024
Professional House Cleaner
Merry Maids
10.2023 - 11.2023
Store Co-Manager
Windsor Fashions
07.2023 - 10.2023
Full-Time Manager
Rue21
05.2022 - 07.2023
Hostess
Hog Heaven
11.2020 - 05.2022
Crewmate
McDonald's
10.2019 - 04.2020
High School Diploma -
Dover High School