Aralis Brito
Universal Banker
Lindenhurst,NY
Summary
With over 20 years of experience in client services I have been able to build relationships with clients and improve their overall experience and needs. My skills and experience make me a versatile and motivated person who is seeking to incorporate that in a new field or company. As a Universal Banker I have documented cash handling experience and strong aptitude for customer service. Competently, I educate customers on banking options and recommend appropriate products and services to meet financial needs.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Languages
Work History
Head Universal Banker
Citibank N.A.
Syosset, NY
06.2013 - Current
- Identify financial needs to maximize relationships and acquire new customers
- Operate as either a Teller or Personal Banker based on the needs of the branch
- Convert service requests into sales or referrals and connect clients to the appropriate partners
- Complete outbound calls, follow up, and facilitate the execution of financial transactions in accordance with bank policies and procedures
- Operations: Perform review, Fraud Prevention, KYC support
- Balance teller drawers and ATM cash.
- Investigate customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and online services.
Store Manager
Rainbow Shops
Valley Stream, NY
01.1999 - 01.2013
- Managed sales floor by engaging with client expectations while supporting team members
- Proactively identified, responded to and resolved customer issues in a quick and efficient manner
- Maintained loss prevention under 3%
- Oversaw all financial reporting with regards to expense control, audits, and payroll
- Ensured to keep displays fresh and up to date with current fashion trends.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Hotel and Hospitality Management - Resort Management
Johnson & Wales University
09.2003 - 11 2008
Skills
Certified Notary Public
Consumer banking
Due diligence
Account servicing
Opening and closing procedures
Audit Support
Cross-selling expertise
Sales proficiency
Risk mitigation
Operations management
Money transfers
Developing customer relationships
Relationship building
Customer Relationship Management
Daily ledgers
Self-motivated nature
Professional demeanor
Account openings
Staff Training
Meeting sales goals
Accomplishments
- Awarded "President’s Club" Award in Q3 2023.
Certification
Certified [Notary Public]
Timeline
Certified [Notary Public]
12-2016
Head Universal Banker
Citibank N.A.
06.2013 - Current
Hotel and Hospitality Management - Resort Management
Johnson & Wales University
09.2003 - 11 2008
Store Manager
Rainbow Shops
01.1999 - 01.2013