Summary
Overview
Work History
Education
Skills
Timeline
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Aram Francisco Centeno

Gapan,Nueva Ecija

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Adept at high-level academic and professional written and oral communications.

Overview

6
6
years of professional experience

Work History

Personal Admin Assistant (Virtual/In-person)

William Mahoni (Ecclesiastical Leader)
La'ie, HI
01.2016 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on respective key indicators.
  • Edited documents to improve accuracy of language, flow and readability.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored office calendars to plan meetings and activities maximize productivity.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Encoded receipts effectively into spreadsheets.

Customer Service Associate (Virtual)

Polynesian Cultural Center, PCC
La'ie, HI
01.2018 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to over 30+ customer calls and emails daily to answer questions about products and services.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various services.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Graduate Research Assistant (Virtual/In-person)

Huntsman Cancer Institute
Salt Lake City, UT
07.2021 - 08.2022
  • Completed administrative and research duties per professor request.
  • Prepared literature for reports, presentations or submission to journal clubs.
  • Performed statistical, qualitative and quantitative analysis.
  • Researched information regarding medulloblastoma and cancer-biology-related topics to assist professors with academic pursuits.
  • Worked with principal investigators to coordinate qualitative research.
  • Recorded data and maintained source documentation following good documentation practices.
  • Gathered, reviewed and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other scientific calculations using MS Excel and Prism.
  • Analyzed acquired information and presented to high-level professors.
  • Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Supported department members with administrative, research and academic assistance.
  • Provided comprehensive research assistance and support when designing and executing experiments.
  • Liaised between faculty and students to answer questions and optimize faculty time.
  • Assisted faculty members with data collection for potential academic publications.
  • Maintained and calibrated equipment for precision and accuracy.
  • Planned, modified and executed research techniques, procedures and tests.

Nurse Assistant

Pine Creek Rehab And Nursing
Salt Lake City, UT
08.2019 - 03.2020
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

Master of Science - Oncological Sciences

University of Utah
Salt Lake City, UT
12.2022

Bachelor of Science - Biology

Brigham Young University - Hawaii
La'ie, HI
04.2019

No Degree - English Education

Manuel V. Gallego Foundation Colleges
Philippines
04.2012

Skills

  • High-level English Communication Skills
  • Excellent Virtual Assistance
  • Resource Coordination and Allocation
  • Judgment and Decision-Making
  • Microsoft Office, Google Drive
  • Ease with Computers and Technology
  • Document and File Management
  • Research and Analytical Skills
  • Appointment Coordination
  • Basic Invoice Processing
  • Time Management

Timeline

Graduate Research Assistant (Virtual/In-person)

Huntsman Cancer Institute
07.2021 - 08.2022

Nurse Assistant

Pine Creek Rehab And Nursing
08.2019 - 03.2020

Customer Service Associate (Virtual)

Polynesian Cultural Center, PCC
01.2018 - 04.2019

Personal Admin Assistant (Virtual/In-person)

William Mahoni (Ecclesiastical Leader)
01.2016 - 04.2019

Master of Science - Oncological Sciences

University of Utah

Bachelor of Science - Biology

Brigham Young University - Hawaii

No Degree - English Education

Manuel V. Gallego Foundation Colleges

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Aram Francisco Centeno