Aram Nichols

• Oversaw ramp safety and regulatory compliance (FAA, OSHA, TSA) as a critical part of ensuring a positive travel experience for passengers.

• Acted as a key liaison between ground teams and flight crews to support efficient turnarounds and on-time departures, reducing passenger delays.

• Led proactive communication efforts to resolve service disruptions quickly and professionally, maintaining a calm and helpful atmosphere.

• Developed and implemented airside safety initiatives—such as daily FOD walks—to protect passengers and uphold a clean environment.

• Trained and mentored ramp agents with a strong emphasis on service-minded behavior, accountability, and hospitality on the ground.

• Prioritized customer satisfaction by aligning ramp duties with the goal of providing a safe, smooth, and positive airport experience

• Supported over 15 daily departures/arrivals with baggage handling and passenger service coordination.

• Assisted crew and travelers with luggage and special requests in a courteous and efficient manner.

• Guided aircraft safely on the tarmac using standardized hand signals.

• Operated ground service equipment and performed safety checks on all cargo and handling processes.

• Provided warm, friendly, and efficient service to every guest, ensuring a positive and welcoming shopping experience.

• Resolved customer concerns with empathy and professionalism, maintaining high satisfaction and loyalty.

• Managed high-volume transactions with accuracy and speed while engaging customers in a courteous manner.

• Led closing procedures with attention to detail, ensuring the store was clean, organized, and ready for the next day.

• Trained new team members on customer service best practices, emphasizing patience, positivity, and personalized attention.

• Provided memorable guest experiences in a high-volume resort setting.

• Handled check-ins, reservations, and guest service issues with composure and empathy. • Supported daily operations to ensure comfort, cleanliness, and guest satisfaction.