Aramayna Green
Douglasville,GA
Summary
Possess and demonstrate the highest level of self-initiative, A1 customer service, focus on detail orientation accuracy, goal driven and able to work in a fast paced, high-volume environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Dillards
03.2024 - Current
- Process refunds, sales, gift wrap, pulling merchandise from the sales floor for online purchases for store pickup and shipping
- Answering multi line phone, engaging with customers and sales associates in a very professional and caring manner
Team Lead Settlement Coordinator
John Foy & Associates
01.2017 - 03.2024
- Moving client’s cases from negotiations to final settlement
- Performing all processing related to case management within the settlement phase of personal injury cases, such as verification of all amounts or fees related to the case, coordinating reductions from medical providers to guarantee the client receives a fair reduction of their outstanding medical bills.
Staffing Coordinator/switchboard
Aaron’s Sales and Lease
03.2013 - 08.2016
- Providing high-level support of a medium to complex nature for planning and coordinating activities related to new hire onboarding processes
- Conducted background checks, while developing offer letters, tracking I-9 compliance, scheduling drug screens and preparing new hires with appropriate paperwork
- Coordinated scheduling of interviews between candidates, hiring managers, directors, and vice presidents of the corporate offices
- Ensured appropriate posting of new hire requisitions to the internal website.
Parent Advocate and Case Manager
Cobb Douglas Community Services Board
07.2011 - 02.2013
- Served as the single point of contact for families to assist in acquiring services, resources and referrals while facilitating communication between families, agencies, and service providers
- Developed and implemented education plans of action and provided leadership to promote family wellness and parental involvement programs
- Provided timely and accurate documentation of service and care activities for reporting to federal and state regulatory agencies.
Housing Services Intake Clerk
Community Action Agency
07.2007 - 12.2010
- Researched and accessed new housing opportunities to extend resources and opportunities for disadvantaged families
- Assisted with client intake while promoting a sense of self-sufficiency and empowerment
- Developed and maintained relationships with properties, City Assessor’s Office, and outreach agencies for emergency rental assistance and lodging.
Lead Patient Account Representative
CB Accounts
06.2003 - 01.2007
- Provided leadership and accountability for investigating and resolving a wide variety of patient complaints and inquires
- Delivered an elevated level of customer satisfaction while articulating billing process information and providing explanation of documentation and processes in accordance with regulatory and organizational requirements
- Coordinated a system of scheduling, training, administrative and customer service, insurance follow up and ensuring optimal coverage and support of patient needs.
Education
High School Diploma -
Peoria High
Peoria, ILSkills
- Microsoft Office Suite
- Talentwise
- EScreen
- Needles
- Litify (Salesforce)
- Prioritization
- Clerical Support
- Customer Complaint Resolution
- Researching
- Multi-Line Phone Systems
- Staff Mentoring
- Customer Correspondence
- Positive And Professional
- Interpersonal Communications
- Staff Training
- Excellent Written And Oral Communication
- Typing Proficiency
Timeline
Customer Service Representative
Dillards
03.2024 - Current
Team Lead Settlement Coordinator
John Foy & Associates
01.2017 - 03.2024
Staffing Coordinator/switchboard
Aaron’s Sales and Lease
03.2013 - 08.2016
Parent Advocate and Case Manager
Cobb Douglas Community Services Board
07.2011 - 02.2013
Housing Services Intake Clerk
Community Action Agency
07.2007 - 12.2010
Lead Patient Account Representative
CB Accounts
06.2003 - 01.2007
High School Diploma -
Peoria High