Hi, I’m
ARAMIDE OKUWOBI
Buford,GA
Summary
An accomplished Relationship Manager with a 15 year banking experience in Customer Service, Data Entry, Business Analysis, International Trade Services, Sales, Financial Services, Relationship Management and Health Claims with a basic knowledge of the HIPPA Law 1996. Possess the required skill set to create and manage long term relationships with companies in the real sector. Responsibilities include but not limited to credit structuring sales strategy, identifying revenue opportunities from both existing and new corporate clients, Sales of SME products and providing cross selling solutions to customers. An enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
16
years of professional experience
Work History
Foresight Ventures LLC
Customer Service Associate
08.2021 - Current
Job overview
- Handling customer inquiries
- Answering incoming calls and emails efficiently
- Processing orders and transactions
- Collecting and analyzing customer feedback
- Acknowledging and resolving customer complaints
- Providing solutions for customer problems
- Shopify and Quickbooks Expert.
First City Monument Bank Limited
Relationship Manager
12.2007 - 01.2021
Job overview
- Management of accounts for Large Multinationals in the manufacturing and e-commerce industry
- Responsible for underwriting and analyzing credit requests for corporate accounts
- Attended to business and financial requests from large corporates with a view of resolving issues
- Processed international trade requests (LCs, Bills for Collection and Exports) for Large corporates via Confirmation Lines and Development funds
- Responsible for selling corporate banking products with a view of providing quality service at minimal cost whilst increasing the bank's wallet share
- Provided distribution finance solutions to these companies with a view of driving sales/revenue through their distributors/collections
- Cross-selling and deploying electronic payment solutions to companies and their key distributors
- Understanding clients' technical and business challenges, then identifies opportunities to increase sales of related products and services.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
University of LagosLagos, Nigeria
Bachelor of Science
09.2006
Gwinnett Technical CollegeGA, Georgia
Interdisciplinary Studies
02.2024
Holy Child CollegeLagos, Nigeria
High school diploma
01.1999
Skills
- Great Interpersonal Skills
- Effective Written and Communication Skills
- Conflict Resolution
- Time Management Skills
- Adaptability
- Monitoring and analyzing client competitor activities to assess threats to clients
- Advisory services and support to clients
- International sales support
Training And Development
- Intermediate Credit training, Tom Lawton 2016
- Marketing Managing & Multiplying Int'l Trade Customers,3T Impex 2017
- Customer Service Excellence for Relationship Managers, Universal Anchors 2017
- Relationship Excellence "Sales Program", Management Excellence 2018
- Basic Credit, Strategy & Leadership Consulting 2018
- Credit Analysis and Relationship Management. IBFC Agusto 2019
- Effective Selling and Marketing Skills. Dale & Parker 2019
- Basic Retail Lending Skill, Omega Performance 2019
- Information Security Course 2020
- Sustainability in Banking 2020
- Anti-Money Laundering/Combating the Financing of Terrorism for Nigeria 2020
- Hippa Law (Basic) 2021
- Attitudes for Service by Dale Carnegie 2021
- Communication by SkillPath 2021
Selected Contributions
- N1.6BN Long Term Loan under the CBN Commercial Agriculture Credit Scheme (CACS) IFO Food Concepts PLC (Owners of Chicken Republic and Butterfield)
- N1BN Long Term Loan BOI Finance for the revamping and expansion of existing branch networks for Food Concepts PLC
- N10BN Real Sector Support Facility (RSSF): To finance infrastructural development at the Zone for the Lagos Free Trade Zone.
- 25million Time Loan to finance working capital and acquisition requirements for the PAN AFRICA INTERNATIONAL (PAI GROUP)
- N15BN Real Sector Support Facility (RSSF): To part finance the development and construction of a dry bulk and general cargo terminal at the Lagos Free Trade Zone for the Lekki Bulk & General Cargo Terminal
- Improved account management by increasing balance sheet size and profit by over 30% and 20% respectively within three months of managing a Multinational Manufacturing company's account.
- Part of the team that successfully turned around the profitability from loss of N160 Million to profit of over N675 Million within 7 months of a FY through loan recovery
- Working capital management via Overdraft lines
- Credit appraisals and monitoring.
Special Interests
- Networking
- Exploring new grounds
Personal Information
Title: RELATIONSHIP MANAGER
References
- Temitope Eka, temitope@chapmanhallrealtors.com, temieka@gmail.com, 7704547840
- Professor Adedotun Adekunle, aadekunle@unilag.edu.ng, +2348055484065
- Taiwo Shekoni, taiwo.shekoni@fcmb.com, +2348023130881
Timeline
Customer Service Associate
Foresight Ventures LLC
08.2021 - Current
Relationship Manager
First City Monument Bank Limited
12.2007 - 01.2021
University of Lagos
Bachelor of Science
Gwinnett Technical College
Interdisciplinary Studies
Holy Child College
High school diploma