Aramis Alexander
Hyattsville,MD
Overview
12
12
years of professional experience
Work History
Technical Solutions Specialist
JAS Wireless
06.2021 - Current
- Provides secure account management with customer devices, credit card billing, and corporate accounts
- Leading all team training, documentation, SOP training, and policies to meet company standards and procedures
- Setting up clients Mobile Device Management enrollment for their staff with policies.
- Troubleshooting multiple devices on Apple, Windows, and multiple platforms presenting solutions and leading meetings to establish service and rapport with public and private clients
- Documenting and recording trends to prevent technical issues with current cellular trends while performing IT related troubleshooting with 60+ clients nationwide
Technical Account Manager
Nayax LLC.
09.2019 - 08.2020
- Provided prompt Tier 2 support resolving/isolating technical issues related to hardware, cellular, and software related to cellular modem devices
- Multi-tasked over 150 client service requests through Salesforce CRM ticketing system while receiving high volume inbound phone calls through US and Canada customers
- Managed new user accounts and passwords
- Provided remote support on device setup with organization members and secure policies and procedures
- Initiated device and software implementation through secure online server
- Remotely sent configuration, firmware updates, and various requests to devices remotely
Specialist
Apple Inc.
05.2013 - 09.2019
- Supported account information, rights, passwords, and security onsite and offsite with device management of iPad, Tablets, iPhones, and Android
- Built public customer rapport with effective questioning, listening to problem solve, restore relationships, and establish rapport
- Installed Microsoft Office 365, Wireless Printer drivers, and Parallels for Mac
- Transferred secure data with passwords, authentication, and recognition
- Supported account information, rights, passwords, and security onsite and offsite with device management of iPad, Tablets, iPhones, and Android.
Education
Graphic Design -
The Art Institute of Dallas
Skills
- Account Management
- Software & App Installation
- Remote Troubleshooting
- Mobile Device Management
- Technical Support
- Verizon B360
- iOS & Mac Operating Systems
- Device setup and Deployment
- Salesforce
- Zendesk Ticketing System
- ATT & Verizon Portals
- Remote Applications
- Notion
Timeline
Technical Solutions Specialist
JAS Wireless
06.2021 - Current
Technical Account Manager
Nayax LLC.
09.2019 - 08.2020
Specialist
Apple Inc.
05.2013 - 09.2019
Graphic Design -
The Art Institute of Dallas