Aramis Davila
Raeford,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineering Intern
NSG Pilkington
05.2024 - Current
- Studied corrections from senior engineers to learn and grow professionally.
- Conducted technical evaluations of engineering designs and test results.
- Documented and developed engineering procedures and processes.
- Provided software and hardware troubleshooting to maintain performance levels.
Technical Consulting Engineer Co-Op
Cisco Systems
06.2022 - 05.2023
- Identified and corrected system faults to minimize operational system downtime.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 86%.
- Performed scheduled service work, installations, testing and repairs.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
Bachelor's in Information and Computer Technology -
East Carolina University
Greenville, NC05.2024
Associate's in General Science -
Sandhills Community College
Pinehurst, NC05.2020
Skills
- Team Oriented
- Analytical
- Microsoft Windows Server 2019
- Cisco Catalyst Switches/Firepower Firewalls
- Microsoft Suite
- VMware Workstation
- Versed in Linux
- Quick Learner
- System Troubleshooting
- Information Security
Certification
- Cisco CCNA
- Cisco CyberOps Associate
Languages
Spanish
Limited Working
Timeline
Engineering Intern
NSG Pilkington
05.2024 - Current
Technical Consulting Engineer Co-Op
Cisco Systems
06.2022 - 05.2023
Bachelor's in Information and Computer Technology -
East Carolina University
Associate's in General Science -
Sandhills Community College
- Cisco CCNA
- Cisco CyberOps Associate
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