Aramis Rodriguez
Avondale,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Intermediate Intake Coordinator
Byram Healthcare
Anaheim, CA
11.2022 - Current
- Verified insurance coverage for durable medical equipment provided.
- Ensured compliance with HIPAA regulations concerning privacy practices within the department.
- Provided customer service to patients by answering questions regarding their care.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Reviewed patient charts and collected necessary information for intake process.
- Answered telephones promptly and courteously while providing general information about the organization's services.
- Monitored inventory levels of office supplies and placed orders as needed.
- Interfaced with other departments to resolve issues pertaining to patient intake matters.
- Collected co-payments from patients during order processing.
- Conducted follow-up calls to confirm DME orders.
- Addressed and resolved client concerns or complaints related to the intake process.
- Collaborated with billing department to ensure timely processing of reimbursement claims.
- Provided information and referrals to clients for additional resources and support services.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
Customer Accounts Representative Bilingual Collections Agent
GM Financial
Chandler, AZ
03.2022 - 09.2022
- Ensured accuracy and confidentiality of all customer accounts
- Adhered to established guidelines throughout the collections process
- Followed the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulations surrounding the collection industry
- Made contact with account holders in early stages of delinquency through automated and manual outbound dialing
- Negotiated mutually satisfactory payment arrangements
- Resolved delinquent accounts and documented all communication.
Customer Accounts Representative Early Collections
Honda Financial Services
Cypress, CA
10.2021 - 12.2021
- Advised customers of necessary actions and strategies for debt repayment
- Recorded and updated information about the financial status of customers and collection efforts
- Received and processed payments
- Effectively managed a high-volume of inbound and outbound customer calls providing professional customer service assistance to early collections accounts
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and problem solving
- Assisted customers with processing extension and deferral requests.
Customer Care Advocate/Responder
OnTrac
Chandler, AZ
11.2020 - 09.2021
- Handled different types of service-related customer calls for both shippers and receivers, to include scheduling and coordinating shipment pickups and deliveries
- Provided accurate and appropriate information in response to customer inquiries
- Facilitated information flow in coordination with delivery facilities and service providers to recipients and shippers
- Collected customer feedback and relayed it to the appropriate facility
- Resolved system problems efficiently and expert at multitasking by entering data into various software platforms.
Sales Administrative Assistant
The HydraFacial Company
Long Beach, CA
12.2019 - 07.2020
- Provided specialized assistance to internal and external Sales personnel
- Provided support to our Sales Administration team in coordinating sales orders and shipping, as well as, preparing quotes
- Managed a high volume of incoming calls and email correspondence
- Processed all capital sales orders in collaboration with internal production and logistics teams to execute fulfillment
- Maintained all sales contracts and input all web data requirements for License Agreements.
Front Desk Agent
Hotel Maya a Doubletree by Hilton
Long Beach, CA
04.2019 - 11.2019
- Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies
- Accommodate special requests when possible
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc
- Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands
- Pre-register, block reservations and, as appropriate, take same day and future reservations
- Cancel room reservations according to policies and procedures
- Attention to detail with good organizational and efficient time management skills
- Ability to understand and provide friendly guest service
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Guest Service Representative
Residence Inn by Marriott Long Beach
Long Beach, CA
04.2017 - 09.2017
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages.
Security Officer
Hyatt Regency Long Beach
Long Beach, CA
05.2016 - 12.2016
- Patrol premises to prevent and detect signs of intrusion and ensure security doors, windows, and gates are secured
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized individuals, or unusual occurrences.
Site Supervisor
G4S Secure Solutions
Las Vegas, NV
08.2015 - 04.2016
- Oversee that all aspects of the security function on-site is performed in a diligent manner (staffing, scheduling, and on-site training all G4S Secure Solutions (USA) Inc
- Personnel assigned to his/her site)
- Ensure that contract-required training and screening elements for security personnel have been met
- Maintain overtime to a minimal or preset requirement designated by G4S
- Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance
- Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
- Make recommendations for positive and negative personnel actions for those under his/her direct supervision
- Conduct employee evaluations, counseling, and discipline
- Maintain open, timely and accurate communication between client and local G4S Secure Solutions (USA) Inc
- Office
- Respond to client requests and handle low-key client complaints
- Handle all data entry for site, entering payroll, labor scheduling.
Patrolman/Desk Sergeant
United States Air Force- Security Forces
Edwards AFB, CA
10.2008 - 08.2014
- Military Police Desk Sergeant responsible for reviewing and correcting the Military Police Blotter, receiving and recording complaints and safeguarding property and evidence; processes offenders and detained personnel; provides assistance, information, and notifications to civilian communities, military communities, and Chains of Command; Serious Incident Reports; responsible for the supervision and welfare
- Accomplishes and controls the administrative aspect of a police station
- Accomplishes all required reports and forms generated during tours of duty
- Maintains control and accountability of all post and patrols
- Accomplishes appropriate checklists, notifications, and actions during emergency situations
- Directs expansion of forces for wartime defense of the installation and civil disturbances
- Monitors funds, munitions, and sensitive area alarms for all installation accounts
- Prepares AF FM 53/SF blotter and incidents/complaint reports
- Accounts for and maintains control of all classified material maintained in the SFCC
- Monitor various police channels and dispatch emergency response resources as required
- Answer and screen all 911 emergency calls utilizing the Public Safety Access Point.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2007
Skills
- SAP
- Salesforce
- CRM
- CASS
- FASTRAC
- Default Manager
- ACI
- OnQ
- Microsoft Office
- Outlook
- Excel
- Word
- Bilingual
- English
- Spanish
- Attention to detail
- Excellent time management
- Multi-Line Phone Systems
- Insurance Verification
- Follow-up skills
- Confidentiality
- Data Entry
- Organizational Skills
- Multitasking
- Phone and Email Etiquette
- Professionalism
- Time Management
- Account Reconciliation
- Excellent Communication
- Adaptability
- Self Motivation
- Team Collaboration
- Problem-solving abilities
Timeline
Intermediate Intake Coordinator
Byram Healthcare
11.2022 - Current
Customer Accounts Representative Bilingual Collections Agent
GM Financial
03.2022 - 09.2022
Customer Accounts Representative Early Collections
Honda Financial Services
10.2021 - 12.2021
Customer Care Advocate/Responder
OnTrac
11.2020 - 09.2021
Sales Administrative Assistant
The HydraFacial Company
12.2019 - 07.2020
Front Desk Agent
Hotel Maya a Doubletree by Hilton
04.2019 - 11.2019
Guest Service Representative
Residence Inn by Marriott Long Beach
04.2017 - 09.2017
Security Officer
Hyatt Regency Long Beach
05.2016 - 12.2016
Site Supervisor
G4S Secure Solutions
08.2015 - 04.2016
Patrolman/Desk Sergeant
United States Air Force- Security Forces
10.2008 - 08.2014
High School Diploma -
Lakewood High School