Aramiz Rico
San Marcos,CA
Summary
Dynamic leader with proven team motivation and problem-solving skills honed at Buffalo Wild Wings and other esteemed venues. Excelled in cash handling and fostering a positive work environment, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in team performance and service quality, demonstrating exceptional multitasking and leadership abilities.
Overview
8
8
years of professional experience
Work History
Shift Leader
Epic Wings N Things
01.2023 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server
Buffalo Wild Wings
07.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Buffalo Wild Wings
08.2019 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Buffalo Wild Wings
08.2019 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Floor Staff Member
Regal Cinemas
06.2016 - 07.2018
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Education
High School Diploma - Psychology
San Marcos Highschool
San Marcos, CA06.2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
Timeline
Shift Leader
Epic Wings N Things
01.2023 - 09.2024
Server
Buffalo Wild Wings
07.2020 - 04.2022
Cashier
Buffalo Wild Wings
08.2019 - 04.2022
Host
Buffalo Wild Wings
08.2019 - 04.2022
Floor Staff Member
Regal Cinemas
06.2016 - 07.2018
High School Diploma - Psychology
San Marcos Highschool
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