Arandeli Posadas
Los Angeles,CA
Summary
Dynamic professional with extensive experience in customer service and crisis intervention. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in regulatory compliance and report writing, consistently delivering results while maintaining confidentiality and attention to detail. Committed to fostering strong relationships and ensuring safe, efficient operations. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Aide
PEAK
02.2024 - Current
- Utilized GPS systems to determine best routes and estimated times of arrival and departure.
- Developed strong relationships with customers through courteous interactions.
- Responded quickly and calmly in emergency situations while remaining compliant with regulations governing patient care.
- Communicated regularly with dispatch personnel to ensure timely arrival at destinations.
Aide
SMS Transportation
12.2022 - 02.2024
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Controlled door access, opening and closing on time and maintaining safety.
Receiver, Door ambassador, Special projects
Burlington
07.2020 - 04.2021
- Inspected door components for defects and damages prior to assembly.
- Assisted team members with complex assembly tasks as needed.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
Student worker
Los Angeles Trade-Tech College
02.2019 - 12.2019
- Developed instructional materials for various courses as requested by instructors.
- Maintained an organized filing system for student records and documents.
- Answered questions from students regarding college policies, procedures, and services offered.
- Provided support to faculty in creating and administering online assessments.
- Maintained accurate records of student attendance, grades, and other data points.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
Student Worker
Los Angeles Community College District
07.2016 - 08.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
El Tacos El Porvenir
Los Angeles, CA
08.2011 - 12.2016
- Analyzed financial information to develop plans for increasing profits.
- Established standards for quality service and product freshness.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Reviewed menus periodically to ensure items are priced correctly.
- Organized promotional activities such as special events or discount programs.
- Supervised cleaning schedules to ensure a safe and hygienic environment.
- Developed strategies to increase customer satisfaction and loyalty.
- Assisted in resolving conflicts between employees or customers.
- Maintained inventory levels of food, beverages, and supplies.
Ne Ne’s Babysitting
Owned Business
Los Angeles, CA
01.2014 - 12.2014
- Tailoring activities based on the individual needs of each child under care.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Establishing trust through consistent communication with both parents and kids.
- Assisting with meals, snacks, and bedtime routines for the children.
- Organized various activities, games, crafts and outings to keep children entertained.
Cleaning Apartments
Sil
Los Angeles, CA
09.2012 - 12.2014
- Scrubbed walls to remove scuff marks or stains.
- Provided assistance with laundry services when needed.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Education
Bachelor of Science - Criminal Justice
CSU Dominguez Hills
Carson, CAAssociate of Science Degree - Criminal Justice
Los Angeles Trade Tech College
Los Angeles, CASkills
- Case management
- Crisis intervention
- Report writing
- Customer service
- Conflict resolution
- Regulatory compliance;
- Attention to detail
- Effective communication
- Team collaboration
- Office equipment operation
- Active listening
- Confidentiality maintenance
- Administrative support
- Honest problem-solving skills
- Task prioritization
- Behavior management techniques
- Time management
- Patient care
Community Service
- RISE Club Respect Immigrants Students Education, President, 03/01/16, 03/01/17, Organize events for scholarships for students on campus, Help the president form meetings and events, Assist the club with support and voluntary hours
- Puente Program, 09/01/15, 03/01/17, Help to organize events and prepare to transfer students
- Aztec Dance Team, Lead Somadora Dancer, 01/01/13- 2019
Skills - Analytical And Communication
- Bi-Lingual: Spanish
- Enjoy taking on new responsibilities
- Ability to customize a client's dining request in a timely manner
- Attentive to details which allow minimal room for errors
- Analyze given subject matter to assess and make accommodations for improvement
- Problem solver with the ability to multi-task several issues simultaneously
- Consummate team player who can take the lead on any given project yet can follow directives implicitly
- Analyze any given situation and provide the solution that is best
- Learned to be calm in any given scenario
Administrative Support
- Manage financial records and light bookkeeping activities
- Greet customers and visitors and perform tier-one / first contact services
- Manage inventory of office supplies
- Create and maintain meaningful liaison with vendors and suppliers
- Transport materials and supplies between departments
- Assist in managing accurate billing
- Receive payments by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission
- Assist any client in any situation with calm and peaceful way
- CPR certification
Certification
- CPR
Languages
English
Professional
Spanish
Professional
Timeline
Aide
PEAK
02.2024 - Current
Aide
SMS Transportation
12.2022 - 02.2024
Receiver, Door ambassador, Special projects
Burlington
07.2020 - 04.2021
Student worker
Los Angeles Trade-Tech College
02.2019 - 12.2019
Student Worker
Los Angeles Community College District
07.2016 - 08.2017
Ne Ne’s Babysitting
Owned Business
01.2014 - 12.2014
Cleaning Apartments
Sil
09.2012 - 12.2014
Cashier
El Tacos El Porvenir
08.2011 - 12.2016
Bachelor of Science - Criminal Justice
CSU Dominguez Hills
Associate of Science Degree - Criminal Justice
Los Angeles Trade Tech College
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