Arantxa (Hartley) Villagra Cortes

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
• Responded to client inquiries, providing accurate legal advice and offering assistance.
• Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
• Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
• Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.

• Organized Memorandum of Understanding (MOU) campaigns and worked to develop new business relationships; assisted the team to ensure appropriate and sufficient area MOU development.
  
• Searched for OJT opportunities that matched the customer’s interests, abilities and are a reasonable distance to their home; researched online job boards, company websites and social media; networked with hiring managers and human resources to promote service in efforts to find OJT opportunities.
  
• Assisted customers with applications and assessments as needed.
  
• Helped the customer prepare for interviews by providing instruction on how to write a resume, how to complete and follow-up on job applications; assisted and coached customers with interviewing skills.
  
• Maintained contact with customers via phone, text, email or in person on a regular basis prior to placement; documented all customer information in CRM program; communicated with each customer a minimum of once per week and met with customers in person no less than once per month.
  
• Assisted customers in following up on applications with specific employers; documented customer’s progress in CRM program; transported customer as needed to assist in the application follow-up and interview process.
  
• Ensured the customer begins and retains employment by offering support, ensuring appropriate training, coaching and communicating through the life of the case; communicated with employers and helped to solve issues that may arise to ensure job retention.
  
• Maintained regular communication with Vocational Rehabilitation Counselors regarding the progress of each customer.
  
• Drove clients to various locations as needed.
  

• Daily interaction with existing and potential clients, via telephone and in person.
  
• Order medical records from providers and communicate with clients and providers during the course of treatment.
  
• Obtain documents necessary to support injury and/or liability positions
  
• Interact with insurance carriers and healthcare providers to secure records and account balances
  
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
  
• Work directly with multiple coworkers involved in the management and support of case files
  
• Maintain organized case files.
  
• Prepare comprehensive demands and assemble support for submission to carriers
  
• Interact with attorneys and present case synopsis when required
  
• Manage case files from intake to closing under the direction of an attorney

• Supported members through direct and consistent communication using virtual networks, online
  platforms, and in-person meetings.
  • Provided mission-focused guidance and support to members and volunteers to ensure they are working
  towards overall mission outcomes.
  • Provided information on web-based resources and other training opportunities
  • Was responsible for tracking all reporting and chapter updates using online platforms
  • Communicated programmatic goals, responsibilities, and risk policies to ensure all volunteers operate
  within guidelines, including chapter dues, buddy pair matching, and chapter leadership development.
  • Hosted community training to promote awareness of and engagement in Best Buddies mission,
  including but not limited to corporate partner trainings and ambassadors trainings.
  • Worked in partnership with the local, state, and national teams to support awareness and promotion
  of Best Buddies on social media and through other marketing efforts.
  • Represented Best Buddies programs through public speaking, community involvement, and other
  initiatives.
  • Supported stewardship efforts by providing regular information on our volunteer engagement,
  friendship matches, and programmatic impact.
  • Advanced local, state, and national fundraising efforts by both providing direct support and engaging
  volunteers.
  • Attended and provided direct support to state fundraising events and national events, as requested.
  • Provided data and assessment on program impact, to support fundraising proposals and reporting
  back to donors and constituents.
  • Coordinated and helped prepare for the Best Buddies Annual Gala, with an original goal of $100,000
  (actually raised $150,000)
  • Maintained confidential and sensitive Best Buddies information and participant PII.
  • Used Microsoft Outlook, social media, and Salesforce to appropriately communicate with participants
  and the community
  • Maintained data integrity and tracking in all systems.
  • Abided by all professional standards for staff when working with volunteers and program participants,
  as detailed in the Best Buddies Staff Policy Handbook, including the use of social media, office attire,
  and use of Best Buddies email accounts.

• Utilized internal referral and program processes
  

• Guaranteed data collection and tracking of progress was purposeful and easily reportable to both
Embrace Families and VR as requested.
• Searched for On the Job Training (OJT)/Work Based Readiness Learning Experience (WBLE)
opportunities that match youth’s interests, abilities and within a reasonable distance to their home.
• Served as the Point of Contact for VR Liaisons to assist with any referral, documentation or service
submissions needing attention.
• Assisted enrolled youth during OJT’s to improve soft skills as well as build vocational skills. Gave
feedback and guidance to both employer and youth/young adult to ensure OJT is successful.
• Worked with supervisors at partner job sites to ensure that any issues are addressed in a timely
manner.
• Ensured good communication with youth's support team (caregiver, case worker, GAL, mentor,
Advocate, etc.) so that they are aware of progress, challenges, or any issues that may arise during
services.
• Wrote detailed case notes for documenting all email, phone, text or in person interactions and input
them into appropriate databases in a timely manner.
• Co-facilitated self-advocacy and work readiness trainings throughout the year.
• Ensured internal referral and program processes are clear
• Supported staff in identifying potential community employers for Work Based Learning Internships or
possible long term employment.
• Covered the new position salary by bringing a total revenue of $37,000

• Worked with Marketing Director to refine social media strategies and best practices
• Assisted in managing social media channels (Facebook, Twitter, Instagram) and editorial calendar to
ensure content is timely, relevant, and engaging
• Drafted weekly and monthly e-newsletters through MailChimp to employees, donors, and customers
• Prepared weekly updates and reports to track growth and success rates of marketing strategies
• Kept up to date and informed on new social media trends and adapted accordingly
• Ensured proper messaging is being executed online
• Identify leaders and influencers (internal/external) and engage them in brand activities
• Assist with website copywriting, proofing, and updating as needed
• Attended conferences and networking events to engage local communities in the interests of the
company