Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arantza Cordova

Orlando ,FL

Summary

Bilingual customer service professional with proven expertise in POS system operation, recognized for enhancing customer satisfaction and retention at Loews Sapphire Falls Resort. Strong communication skills and commitment to maintaining high cleanliness standards have consistently improved team collaboration and store environment. Reliable and open-minded, with a proactive approach to learning and contributing positively to team dynamics.

Overview

3
3
years of professional experience

Work History

PRC Patient Review and Coordination

Sanitas Medical Center
Orlando , FL
02.2025 - Current
  • Assisted with filing insurance claims on behalf of patients.
  • Billingua skills English and Spanish
  • Greeted patients and visitors in a friendly and professional manner.
  • Processed referrals for specialty care services as needed.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Registered new patients in accordance with HIPAA guidelines.
  • Coordinated the release of medical records to third parties upon request.

Retail Attendant

Loews Sapphire Falls Resort
Orlando, FL
06.2023 - 02.2025
  • Provided bilingual customer service in both English and Spanish to customers via phone, email, and chat.
  • Operated POS system to process customer purchases and returns.
  • Handled sensitive information in accordance with data protection policies.
  • Resolved customer complaints in a professional manner while maintaining positive attitude.
  • Promoted store loyalty programs to increase customer satisfaction and retention rates.
  • Established productive working relationships with co-workers through open communication, collaboration and team work.
  • Participated in staff meetings to discuss operational issues or new initiatives.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Organized work area at end of shift to ensure it is ready for next day's production run.

Sales Associate

Under Armour
Orlando , FL
11.2022 - 06.2023
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.

Education

High School Diploma -

Oak Ridge High School
West Oak Ridge Road,Orlando,FL
04-2023

Associate of Science - Ultrasound Assistant

Valencia College
Orlando, FL

Skills

  • POS system operation
  • I speak two languages: English and Spanish
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Flexible schedule availability
  • Effective communication
  • Cash register operation
  • Hospitality and accommodation
  • Customer assistance
  • I'm open-minded to learn about different work areas
  • gentle and kind

Languages

English
Professional
Spanish
Professional

Timeline

PRC Patient Review and Coordination

Sanitas Medical Center
02.2025 - Current

Retail Attendant

Loews Sapphire Falls Resort
06.2023 - 02.2025

Sales Associate

Under Armour
11.2022 - 06.2023

High School Diploma -

Oak Ridge High School

Associate of Science - Ultrasound Assistant

Valencia College

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