Aranza Santiago
Joliet,IL
Summary
Proven IT Technician Intern at All Digital Consulting, adept in network troubleshooting and offering exceptional remote support. Enhanced system performance and user experience, contributing to project success. Skilled in cybersecurity fundamentals and fostering client relationships, demonstrating multitasking prowess and technical expertise without compromising quality or efficiency.
Overview
2
2
years of professional experience
Work History
IT Technician Intern
All Digital Consulting
06.2024 - 08.2024
- Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
- Collaborated with cross-functional teams to improve overall IT operations and user experience.
- Assisted in the development of IT projects, contributing to successful project completion within deadlines.
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
Caregiver
European Home Care Service
06.2022 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Science - Cyber Security
Joliet Junior College
Joliet, IL05.2027
High School Diploma -
Joliet West High School
Joliet, IL05.2023
Skills
- Computer Assembly
- Remote Support
- Software Installation
- Hardware Repair
- Cybersecurity Fundamentals
- Network Troubleshooting
- Multitasking
- Software Upgrades
- Hardware Installation
Languages
Spanish
Limited Working
Timeline
IT Technician Intern
All Digital Consulting
06.2024 - 08.2024
Caregiver
European Home Care Service
06.2022 - 08.2023
Associate of Science - Cyber Security
Joliet Junior College
High School Diploma -
Joliet West High School