Aranzazu Ruiz Galindo
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Willing to learn new things and keep on improving, maintains a positive attitude and faces problems with calm to solve them easily. Kind and treats customers with care, professionalism, and patience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Clinica Familiar Rivera
Katy, TX
01.2022 - 12.2023
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Used company badging system to create badges for new employees and visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Input customer data into reservation systems and updated to reflect room changes.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated company events with venues and advised staff of pertinent details.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers, answered general questions and directed to appropriate locations.
- Collated, bound and stored computer-generated reports.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Hallsville, TX12-2023
Skills
- File Management
- Appointment Confirmation
- Office Organization
- Correspondence Typing
- Customer Service
- File Organization
- Inventory Control
- Cash Handling
- Guest Relations
- Appointment Scheduling
- Effective Planning
- Strategic Planning
- Mail Handling
- Hospitality Services
- Problem-Solving Skills
- Meeting Arrangements
- Researching Skills
- Customer Assistance and Interaction
- Time Management
- Fluent in Spanish and English
- Listening Skills
- Telephone Etiquette
- Verbal and Written Communication
- Performance Improvement
- Administrative Skills
- Office Supplies Ordering
- Scheduling
- Team Collaboration
Affiliations
- Dance Contemporary, Jazz, and Hip-Hop
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Arantxa
Very passionate with a goal to become a nurse in the future. Love working and having a good and positive atmosphere
Timeline
Front Desk Receptionist
Clinica Familiar Rivera
01.2022 - 12.2023
High School Diploma -
Texas Virtual Academy At Hallsville
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